Data Processing Agreement for Oracle Services v 06262019
Page 1 of 8
Data Processing Agreement for Oracle Services
(“Data Processing Agreement”)
Version June 26, 2019
1. Scope and Applicability
1.1 This Data Processing Agreement applies to Oracle’s Processing of Personal Information on Your behalf
as a Processor for the provision of the Services specified in Your Services Agreement. Unless otherwise
expressly stated in Your Services Agreement, this version of the Data Processing Agreement shall be
effective and remain in force for the term of Your Services Agreement.
1.2 In addition, any Processing of Personal Information subject to Applicable European Data Protection
Law is subject to the additional terms of the European DPA Addendum set out in Exhibit 1 and the Oracle
Processor Code referenced therein.
2. Responsibility for Processing of Personal Information and Your instructions
2.1 You are a Controller and Oracle is a Processor for the Processing of Personal Information as part of
the provision of the Services. Each party is responsible for compliance with its respective obligations under
Applicable Data Protection Law.
2.2 Oracle will Process Personal Information solely for the purpose of providing the Services in accordance
with the Services Agreement and this Data Processing Agreement.
2.3 In addition to Your instructions incorporated into the Services Agreement, You may provide additional
instructions in writing to Oracle with regard to Processing of Personal Information in accordance with
Applicable Data Protection Law. Oracle will promptly comply with all such instructions to the extent
necessary for Oracle to (i) comply with its Processor obligations under Applicable Data Protection Law; or
(ii) assist You to comply with Your Controller obligations under Applicable Data Protection Law relevant to
Your use of the Services.
2.4 Oracle will follow Your instructions at no additional cost to You and within the timeframes reasonably
necessary for You to comply with your obligations under Applicable Data Protection Law. To the extent
Oracle expects to incur additional charges or fees not covered by the fees for Services payable under the
Services Agreement, such as additional license or third party contractor fees, it will promptly inform You
thereof upon receiving Your instructions. Without prejudice to Oracle’s obligation to comply with Your
instructions, the parties will then negotiate in good faith with respect to any such charges or fees.
2.5 Unless otherwise specified in the Services Agreement, You may not provide Oracle with any sensitive
or special Personal Information that imposes specific data security or data protection obligations on Oracle
in addition to or different from those specified in the Data Processing Agreement or Services Agreement.
3. Privacy Inquiries and Requests from Individuals
3.1 If You receive a request or inquiry from an Individual related to Personal Information processed by
Data Processing Agreement for Oracle Services v 06262019
Page 2 of 8
Oracle for the provision of Services, You can either (i) securely access Your Services environment that
holds Personal Information to address the request, or (ii) to the extent such access is not available to You,
submit a “service request” via My Oracle Support (or other applicable primary support tool or support
contact provided for the Services, such as Your project manager) with detailed written instructions to Oracle
on how to assist You with such request.
3.2 If Oracle directly receives any requests or inquiries from Individuals that have identified You as the
Controller, it will promptly pass on such requests to You without responding to the Individual. Otherwise,
Oracle will advise the Individual to identify and contact the relevant controller(s).
4. Oracle Affiliates and Third Party Subprocessors
4.1 To the extent Oracle engages Third Party Subprocessors and/or Oracle Affiliates to Process Personal
Information, such entities shall be subject to the same level of data protection and security as Oracle under
the terms of the Services Agreement. Oracle is responsible for the performance of the Oracle Affiliates’
and Third Party Subprocessors’ obligations in compliance with the terms of this Data Processing
Agreement and Applicable Data Protection Law.
5. Cross-border data transfers
5.1 Without prejudice to any applicable regional data center restrictions for hosted Services specified in
Your Services Agreement, Oracle may Process Personal Information globally as necessary to perform the
Services.
5.2 To the extent such global access involves a transfer of Personal Information subject to cross-border
transfer restrictions under Applicable Data Protection Law, such transfers shall be subject to (i) for transfers
to Oracle Affiliates, the terms of the Oracle Intra-Company Data Transfer and Mandate Agreement, which
requires all transfers of Personal Information to be made in compliance with Applicable Data Protection
Law and all applicable Oracle security and data privacy policies and standards globally; and (ii) for transfers
to Third Party Subprocessors, security and data privacy requirements consistent with the relevant
requirements of this Data Processing Agreement and Applicable Data Protection Law.
6. Security and Confidentiality
6.1 Oracle has implemented and will maintain appropriate technical and organizational security measures
for the Processing of Personal Information designed to prevent accidental or unlawful destruction, loss,
alteration, unauthorized disclosure of, or access to Personal Information. These security measures govern
all areas of security applicable to the Services, including physical access, system access, data access,
transmission and encryption, input, data backup, data segregation and security oversight, enforcement
and other security controls and measures. Additional details regarding the specific security measures that
apply to the Services You have ordered are set out in the relevant security practices for these Services:
For Cloud Services: Oracle’s Hosting & Delivery Policies, available at
http://www.oracle.com/us/corporate/contracts/cloud-services/index.html;
For NetSuite (NSGBU) Services: NetSuite’s Terms of Service, available at:
http://www.netsuite.com/portal/resource/terms-of-service.shtml;
For Global Customer Support Services: Oracle’s Global Customer Support Security Practices
available at: https://www.oracle.com/support/policies.html;
Data Processing Agreement for Oracle Services v 06262019
Page 3 of 8
For Consulting and Advanced Customer Support (ACS) Services: Oracle’s Consulting and
ACS Security Practices available at: http://www.oracle.com/us/corporate/contracts/consulting-
services/index.html.
6.2 All Oracle and Oracle Affiliates employees, as well as any Third Party Subprocessors that Process
Personal Information, are subject to appropriate written confidentiality arrangements, including
confidentiality agreements, regular training on information protection, and compliance with Oracle policies
concerning protection of confidential information.
7. Audit Rights
7.1 You may audit Oracle’s compliance with its obligations under this Data Processing Agreement up to
once per year. In addition, to the extent required by Applicable Data Protection Law, You or Your Regulator
may perform more frequent audits.
7.2 If a third party is to conduct the audit, the third party must be mutually agreed to by You and Oracle
(except if such third party is a Regulator). Oracle will not unreasonably withhold its consent to a third party
auditor requested by You. The third party must execute a written confidentiality agreement acceptable to
Oracle or otherwise be bound by a statutory or legal confidentiality obligation.
7.3 To request an audit, You must submit a detailed proposed audit plan to Oracle at least two weeks in
advance of the proposed audit date. The proposed audit plan must describe the proposed scope, duration,
and start date of the audit. Oracle will review the proposed audit plan and provide You with any concerns
or questions. Oracle will work cooperatively with You to agree on a final audit plan.
7.4 The audit must be conducted during regular business hours at the applicable facility, subject to the
agreed final audit plan and Oracle’s health and safety or other relevant policies, and may not unreasonably
interfere with Oracle business activities.
7.5 Upon completion of the audit, You will provide Oracle with a copy of the audit report, which is subject
to the confidentiality terms of Your Services Agreement. You may use the audit reports only for the
purposes of meeting Your regulatory audit requirements and/or confirming compliance with the
requirements of this Data Processing Agreement.
7.6 Each party will bear its own costs in relation to the audit, unless Oracle promptly informs you upon
reviewing Your audit plan that it expects to incur additional charges or fees in the performance of the audit
that are not covered by the fees payable under Your Services Agreement, such as additional license or
third party contractor fees. The parties will negotiate in good faith with respect to any such charges or fees.
7.7 Without prejudice to the rights granted in Section 7.1 above, if the requested audit scope is addressed
in a SOC, ISO, NIST, PCI DSS, HIPAA or similar audit report issued by a qualified third party auditor within
the prior twelve months and Oracle provides such report to You confirming there are no known material
changes in the controls audited, You agree to accept the findings presented in the third party audit report
in lieu of requesting an audit of the same controls covered by the report.
8. Incident Management and Breach Notification
8.1 Oracle has implemented controls and policies designed to detect and promptly respond to incidents
that create suspicion of or indicate destruction, loss, alteration, unauthorized disclosure or access to
Data Processing Agreement for Oracle Services v 06262019
Page 4 of 8
Personal Information transmitted, stored or otherwise Processed. Oracle will promptly define escalation
paths to investigate such incidents in order to confirm if a Personal Information Breach has occurred, and
to take reasonable measures designed to identify the root cause(s) of the Personal Information Breach,
mitigate any possible adverse effects and prevent a recurrence.
8.2 Oracle will notify you of a confirmed Personal Information Breach without undue delay but at the latest
within 24 hours. As information regarding the Personal Information Breach is collected or otherwise
reasonably becomes available to Oracle, Oracle will also provide You with (i) a description of the nature
and reasonably anticipated consequences of the Personal Information Breach; (ii) the measures taken to
mitigate any possible adverse effects and prevent a recurrence; and (iii) where possible, information about
the types of Personal Information that were the subject of the Personal Information Breach. You agree to
coordinate with Oracle on the content of Your intended public statements or required notices for the
affected Individuals and/or notices to the relevant Regulators regarding the Personal Information Breach.
9. Return and Deletion of Personal Information
9.1 Upon termination of the Services, Oracle will promptly return, including by providing available data
retrieval functionality, or delete any remaining copies of Personal Information on Oracle systems or
Services environments, except as otherwise stated in the Services Agreement.
9.2 For Personal Information held on Your systems or environments, or for Services for which no data
retrieval functionality is provided by Oracle as part of the Services, You are advised to take appropriate
action to back up or otherwise store separately any Personal Information while the production Services
environment is still active prior to termination.
10. Legal Requirements
10.1 Oracle may be required by law to provide access to Personal Information, such as to comply with a
subpoena or other legal process, or to respond to government requests, including public and government
authorities for national security and/or law enforcement purposes.
10.2 Oracle will promptly inform You of requests to provide access to Personal Information, unless
otherwise required by law.
11. Definitions
“Applicable Data Protection Law” means all data privacy or data protection laws or regulations globally
that apply to the Processing of Personal Information under this Data Processing Agreement, which may
include Applicable European Data Protection Law.
“Applicable European Data Protection Law” means (i) the EU General Data Protection Regulation
EU/2016/679, as supplemented by applicable EU Member State law and as incorporated into the EEA
Agreement; (ii) the Swiss Federal Act of 19 June 1992 on Data Protection, as amended; and (iii) the UK
Data Protection Act 2018.
“Europe” means for the purposes of this Data Processing Agreement (i) the European Economic Area,
consisting of the EU Member States, Iceland, Lichtenstein and Norway; (ii) Switzerland and (iii) the UK
after it withdraws from the EU.
Data Processing Agreement for Oracle Services v 06262019
Page 5 of 8
“Individual” shall have the same meaning as the term “data subject” or the equivalent term under
Applicable Data Protection Law.
“Process/Processing”, “Controller”, “Processor” and “Binding Corporate Rules” (or the equivalent
terms) have the meaning set forth under Applicable Data Protection Law.
“Oracle Affiliate(s)” means the subsidiar(y)(ies) of Oracle Corporation that may Process Personal
Information as set forth in Section 4.
“Oracle Intra-Company Data Transfer and Mandate Agreement” means the Oracle Intra-Company
Data Transfer and Mandate Agreement for Customer Services Personal Information entered into between
Oracle Corporation and the Oracle Affiliates.
“Oracle Processor Code” means Oracle’s Privacy Code for Processing Personal Information of Customer
Individuals referenced in the European DPA Addendum.
“Oracle” means the Oracle Affiliate that has executed the Services Agreement.
“Personal Information” shall have the same meaning as the term “personal data”, “personally identifiable
information (PII)” or the equivalent term under Applicable Data Protection Law.
“Personal Information Breach” means a breach of security leading to the misappropriation or accidental
or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Information
transmitted, stored or otherwise Processed on Oracle systems or the Services environment that
compromises the security, confidentiality or integrity of such Personal Information.
“Regulator” shall have the same meaning as the term “supervisory authority”, “data protection authority”
or the equivalent term under Applicable Data Protection Law.
“Services” or the equivalent terms “Service Offerings” or “services” means the Cloud, Advanced Customer
Support, Consulting, or Global Technical Support services specified in the Services Agreement.
“Services Agreement” means (i) the applicable order for the Services you have purchased from Oracle;
(ii) the applicable master agreement referenced in the applicable order, and (iii) the Service Specifications.
“Third Party Subprocessor” means a third party, other than an Oracle Affiliate, which Oracle subcontracts
with and which may Process Personal Information as set forth in Section 4.
“You” means the customer entity that has executed the Services Agreement.
Other capitalized terms have the definitions provided for them in the Services Agreement.
Data Processing Agreement for Oracle Services v 06262019
Page 6 of 8
Exhibit 1: European Data Processing Addendum
for Oracle Services
(“European DPA Addendum”)
This European DPA Addendum supplements the Data Processing Agreement to include additional
Processor terms applicable to the Processing of Personal Information subject to Applicable European Data
Protection Law.
Except as expressly stated otherwise in the Data Processing Agreement, the Services Agreement, this
European DPA Addendum or the Oracle Processor Code, in the event of any conflict between these
documents, the following order of precedence applies (in descending order): (i) the Oracle Processor Code;
(ii) this European DPA Addendum; (iii) the body of the Data Processing Agreement; and (iv) the Services
Agreement.
1. Cross-Border Data Transfers – Oracle Processor Code
1.1 The Oracle Processor Code (Binding Corporate Rules for Processors) applies to the Processing of
Personal Information by Oracle on Your behalf in its role as a Processor as part of the provision of Services
under the Services Agreement and this European DPA Addendum, where such Personal Information is:
(i) subject to any data transfer restrictions under Applicable European Data Protection Law; and (ii)
processed by Oracle or an Oracle Affiliate in a country outside Europe.
1.2 The most current version of the Oracle Processor Code is available on
https://www.oracle.com/a/ocom/docs/corporate/bcr-privacy-code-051719.pdf, and is incorporated by
reference into the Services Agreement and this European DPA Addendum. Oracle has obtained EEA
authorization for its Processor Code and will maintain such authorization for the duration of the Services
Agreement.
1.3 Transfers to Third Party Subprocessors shall be subject to security and data privacy requirements
consistent with the Oracle Processor Code, the Data Processing Agreement and the Services Agreement.
2. Description of Processing
2.1 Duration of processing activities. Oracle may Process Personal Information during the term of the
Services Agreement and to perform its obligations under Section 9 of the Data Processing Agreement,
unless otherwise required by applicable law.
2.2 Processing activities. Oracle may Process Personal Information as necessary to perform the Services,
including where applicable for hosting and storage; backup and disaster recovery; service change
management; issue resolution; applying new product or system versions, patches, updates and upgrades;
monitoring and testing system use and performance; IT security purposes including incident management;
maintenance and performance of technical support systems and IT infrastructure; and migration,
implementation, configuration and performance testing.
2.3 Categories of Personal Information. In order to perform the Services and depending on the Services
You have ordered, Oracle may Process some or all of the following categories of Personal Information:
personal contact information such as name, home address, home telephone or mobile number, fax
Data Processing Agreement for Oracle Services v 06262019
Page 7 of 8
number, email address, and passwords; information concerning family, lifestyle and social circumstances
including age, date of birth, marital status, number of children and name(s) of spouse and/or children;
employment details including employer name, job title and function, employment history, salary and other
benefits, job performance and other capabilities, education/qualification, identification numbers, and
business contact details; financial details; goods and services provided; unique IDs collected from mobile
devices, network carriers or data providers; IP addresses and online behavior and interest data.
2.4 Categories of Data Subjects. Categories of Data Subjects whose Personal Information may be
Processed in order to perform the Services may include, among others, Your representatives and end
users, such as Your employees, job applicants, contractors, collaborators, partners, suppliers, customers
and clients.
2.5 Additional or more specific descriptions of Processing activities, categories of Personal Information and
Data Subjects may be described in the Services Agreement.
3. Your Instructions
3.1 Your right to provide instructions to Oracle as specified in Section 2 of the Data Processing Agreement
encompasses instructions regarding (i) data transfers as set forth in Section 1 of this European DPA
Addendum; and (ii) assistance with Data Subject requests to access, delete or erase, restrict, rectify,
receive and transmit (data portability), block access to or object to Processing of specific Personal
Information or sets of Personal Information as described in Section 3 of the Data Processing Agreement.
3.2 To the extent required by the Applicable EEA Data Protection Law, Oracle will immediately inform You
if, in its opinion, Your instruction infringes Applicable European Data Protection Law. You acknowledge
and agree that Oracle is not responsible for performing legal research and/or for providing legal advice to
You.
4. Notice and Objection Right to New Oracle Affiliates and Third Party Subprocessors
4.1 Subject to the terms and restrictions specified in this Section 4 of the European DPA Addendum and
Section 4 of the Data Processing Agreement, You provide Oracle general written authorization to engage
Oracle Affiliates and Third Party Subprocessors to assist in the performance of the Services.
4.2 Oracle maintains lists of Oracle Affiliates and Third Party Subprocessors that may Process Personal
Information. These lists are available via My Oracle Support, Document ID 2121811.1 (or other applicable
primary support tool, user interface or contact provided for the Services, such as the NetSuite Support
Portal or Your Oracle project manager). If You would like to receive notice of any intended changes to
these lists of Oracle Affiliates and Third Party Subprocessors, You can (i) sign up per the instructions on
My Oracle Support, Document ID 2288528.1; or (ii) Oracle will provide you notice of intended changes
where a sign up mechanism is not available. For ACS and Consulting Services, any additional Third Party
Subprocessors that Oracle intends to use will be listed in Your order for ACS or Consulting Services, or in
a subsequent “Oracle Subprocessor Notice”, which Oracle will send to you by e-mail as necessary.
4.3 Within fourteen (14) calendar days of Oracle providing such notice to You under Section 4.2 above,
You may object to the intended involvement of a Third Party Subprocessor or Oracle Affiliate in the
performance of the Services, providing objective justifiable grounds related to the ability of such Third Party
Subprocessor or Oracle Affiliate to adequately protect Personal Information in accordance with the Data
Processing Agreement or Applicable European Data Protection Law in writing by submitting a “service
Data Processing Agreement for Oracle Services v 06262019
Page 8 of 8
request” via (i) My Oracle Support (or other applicable primary support tool) or (ii) for ACS and Consulting
Services, the project manager for the Services. You and Oracle will work together in good faith to find a
mutually acceptable resolution to address such objection, including but not limited to reviewing additional
documentation supporting the Third Party Subprocessor’s or Oracle Affiliate’s compliance with the Data
Processing Agreement or Applicable European Data Protection Law, or delivering the Services without the
involvement of such Third Party Subprocessor. To the extent You and Oracle do not reach a mutually
acceptable resolution within a reasonable timeframe, You shall have the right to terminate the relevant
Services (i) upon serving thirty (30) days prior notice; (ii) without liability to You or Oracle and (iii) without
relieving You from Your payment obligations under the Services Agreement up to the date of termination.
If the termination in accordance with this Section 4.3 only pertains to a portion of Services under an order,
You will enter into an amendment or replacement order to reflect such partial termination.
5. Information and Assistance
5.1 For hosted Services, Your audit rights under Section 7 of the Data Processing Agreement include the
right to conduct inspections of the applicable Services data center facility that hosts Personal Information.
5.2 In addition, You may request that Oracle audit a Third Party Subprocessor or provide confirmation that
such an audit has occurred (or, where available, obtain or assist You in obtaining a third-party audit report
concerning the Third Party Subprocessor’s operations) to verify compliance with the Third Party
Subprocessor’s obligations. You will also be entitled, upon written request, to receive copies of the relevant
privacy and security terms of Oracle’s agreement with any Third Party Subprocessors and Oracle Affiliates
that may Process Personal Information.
5.3 Oracle provides You with information and assistance reasonable necessary for You to conduct Your
data protection impact assessments or consult with Your Regulator(s), by granting You electronic access
to a record of Processing activities and any available privacy & security functionality guides for the
Services. This information is available via (i) My Oracle Support, Document ID 111.1 or other applicable
primary support tool provided for the Services, such as the NetSuite Support Portal, or (ii) upon request, if
such access to My Oracle Support (or other primary support tool) is not available to You.
6. Data Protection Officer
6.1 Oracle has appointed a Global Data Protection Officer and, in some European countries, a local Data
Protection Officer. Further details on how to contact Oracle’s Global Data Protection Officer and, where
applicable, the local Data Protection Officer, are available here.
6.2 If You have appointed a Data Protection Officer, You may request Oracle to include the contact details
of Your Data Protection Officer in the relevant Services order.
