Operating Instructions

Wireless Drive-Thru Audio System

HME# 400G699 Rev B 2/19/15

HM Electronics, Inc.

14110 Stowe Drive

Poway, CA 92064 USA

Phone: 800-848-4468

Fax: 858-552-0172

Website: www.hme.com

Email: [email protected]

Table of Contents

EOS|HD EQUIPMENT ........................................................................................................................................................ 1

Base Station ................................................................................................................................................................................. 2

Base Station Display Screen ................................................................................................................................................... 3

Headsets ...................................................................................................................................................................................... 4

Features and Controls ............................................................................................................................................................. 4

How to Wear the Headset ....................................................................................................................................................... 4

How to Use the Headset Controls ........................................................................................................................................... 5

Headset Registration ............................................................................................................................................................... 5

Battery Removal and Replacement......................................................................................................................................... 8

Battery Charger ........................................................................................................................................................................... 9

EOS|HD OPERATION ...................................................................................................................................................... 10

Changing Language of Headset Cues ........................................................................................................................................ 10

Obtaining Headset Status ........................................................................................................................................................... 10

Single-Lane Operation ............................................................................................................................................................... 11

Multiple-Lane Operation ........................................................................................................................................................... 12

Tandem Operation ..................................................................................................................................................................... 13

Internal Communication ............................................................................................................................................................ 13

Speed-Team Operation Mode .................................................................................................................................................... 14

Message Center Operation ......................................................................................................................................................... 15

Customer Greeter Settings .................................................................................................................................................... 17

Reminder Message Settings .................................................................................................................................................. 21

Alert Message Settings ......................................................................................................................................................... 26

Schedule Times ......................................................................................................................................................................... 33

Volume Adjustments ................................................................................................................................................................. 34

In/Out-bound Audio Volume ................................................................................................................................................ 34

Ceiling Speaker Volume ....................................................................................................................................................... 37

Line In/Out ........................................................................................................................................................................... 37

Vehicle Tone in Headset ...................................................................................................................................................... 37

Wired Backup System Operation .............................................................................................................................................. 38

Vehicle Detection ...................................................................................................................................................................... 39

Store Settings ............................................................................................................................................................................. 40

Network Settings ....................................................................................................................................................................... 48

Basic Network Settings ........................................................................................................................................................ 48

Advanced Network Settings ................................................................................................................................................. 50

Email/Texting ....................................................................................................................................................................... 53

PC Navigation ........................................................................................................................................................................... 56

EQUIPMENT CARE AND CLEANING ......................................................................................................................... 58

Handling the Equipment Properly ............................................................................................................................................. 58

Cleaning the Equipment ............................................................................................................................................................ 58

IN CASE OF PROBLEMS ................................................................................................................................................ 59

Troubleshooting ......................................................................................................................................................................... 59

Service Call ............................................................................................................................................................................... 60

Base Station Internal Connectors and Controls ......................................................................................................................... 61

Diagnostics ................................................................................................................................................................................ 62

EQUIPMENT SPECIFICATIONS ................................................................................................................................... 63

IMPORTANT NOTICES ................................................................................................................................................... 64

APPENDIX .......................................................................................................................................................................... 64

Multiple-Lane Operation ........................................................................................................................................................... 66

Dedicated Mode ................................................................................................................................................................... 66

Multiple-Lane Message Center Settings .................................................................................................................................... 67

Customer Greeter Messages ................................................................................................................................................. 67

Reminder Messages .............................................................................................................................................................. 67

Alert Messages ..................................................................................................................................................................... 67

Access Control of EOS|HD Menus............................................................................................................................................ 68

Figures and Diagrams

Figure 1. Standard equipment ........................................................................................................................................................ 1

Figure 2. Base station front panel features ..................................................................................................................................... 2

Figure 3. Headset controls ............................................................................................................................................................. 4

Figure 4. Correct wearing of the headset ....................................................................................................................................... 4

Figure 5. Headset battery-release button ........................................................................................................................................ 8

Figure 6. Batteries in charger ......................................................................................................................................................... 9

Figure 7. Typical tandem drive-thru ............................................................................................................................................ 13

Figure 8. Wired backup switches on bottom of base station ........................................................................................................ 38

Figure 9. Base station internal connectors and controls ............................................................................................................... 61

The Headset provides basic operating cues in Spanish and French, as follows. Refer

also to the Changing Languages instructions on page 10.

US Patent 7,920,539 B2

Español

El auricular proporciona información que indica el estado del funcionamiento

del mismo en español como es: ,

, , ,

y .

Para cambiar el idioma de la información que se escucha en el auricular de inglés

a español, siga los siguientes pasos: - Oprima y mantenga presionado el botón

“A1” y al botón para bajar el volumen “V” y el botón para encender el auricular

al mismo tiempo, hasta que el auricular se encienda.

Français

Le casque fournit les sélections de fonctionnement fondamentales suivantes en

français:

  et

Pour changer les indications de l'anglais au français, appuyer et tenir le “A1” et le

volume en bas “V” en même temps, tout en appuyant sur le boutton d’allumage.

Illustrations in this publication are approximate representations of

the actual equipment, and may not be exactly as the equipment appears.

HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of

its installation and / or operating publications from their original English versions.

Important Safety and Usage Information

CAUTION:

As would be the case with any audio device, such as headphones or a headset,

that carries amplified sound to the ears, misuse of such a device or use at excessive volume

levels may cause hearing impairment or loss of hearing. The following safety instructions must

be followed when using the all-in-one headset transceiver. Failure to follow these safety

instructions could result in injury.

Avoiding Hearing Damage: Permanent hearing loss may occur if the all-in-one headset

transceiver is used at excessive volume levels. Turn on the all-in-one headset and check the

volume prior to use. The audio volume may be adjusted by using the up / down arrow buttons

on the all-in-one headset.

Prolonged use at excessive volume levels over time may sound normal but can be damaging to

hearing. If you experience ringing in the ears or muffled speech sounds, discontinue use and

have your hearing checked. The louder the volume, the less time is required before your

hearing could be affected.

The following precautions should be taken to protect your hearing:

 Limit the amount of time you use the all-in-one headset at high volume.

 Avoid turning up the volume to block out noisy surroundings.

 Turn the volume down if you can’t hear people speaking near you.

EOS|HD EQUIPMENT

The EOS|HD is an audio system primarily for use at quick-

service restaurants. The equipment shown below is standard

with the EOS|HD. Optional equipment can be ordered from your

local dealer.

Figure 1. Standard equipment

NOTE:

Equipment

quantities vary,

depending on

individual store

needs at time of

purchase.

Additional

equipment can be

ordered from the

list below.

OPTIONAL EQUIPMENT

Equipment Model Number

Headset HS6200

Battery for Headset BAT51

Headset Earmuff None

Headset Earpiece Cover (disposable) None

Telephone Interface TI6000

Vehicle Detector Board VDB102

Vehicle Detector Board (with relay) VDB102R

Vehicle Detector Loop (underground) VDL100

Ceiling Speaker MM100

Microphone DM5

Mode Switch (dual lane) MS10

Remote Speed Team Switch SW2

Switcher Circuit Board None

Antenna Coverage Extension Kit EC10

Extended Coverage Antenna Kit EC20

Remote Antenna Kit

(with 6 ft / 1.83 meter cable) ANT20-6

Remote Antenna Kit

(with 30 ft / 9.14 meter cable) ANT20-30

Display

screen

Menu-select

buttons

Help button

Back button

Activity

indicators

Reset switch

(recessed)

Cabinet latches

(not shown)

Base Station

All functions of the drive-thru audio system are channeled through the base

station. It is the electronic heart of the EOS|HD. External base station features

are shown in Figure 2. Internal connectors and controls are shown in Figure 10.

 The menu-select buttons are used to make selections from the menu on the

display screen.

 The Help button can be pushed to obtain information needed in case of problems

with the EOS|HD.

 The Back button can be pushed to go back to the previous menu display, saving

any setting changes or exiting a display screen when no changes have been made.

 The activity indicators light up as follows:

Above the line - Lane 1 activity (single or multiple-lane operations)

A1 lights up when the A button is pushed on any headset in single-lane

operations, or on any Lane 1 headset in multiple-lane operations.

B1 lights up when the B button is pushed on any headset in single-lane

operations, or on any Lane 1 headset in multiple-lane operations.

The car above the line lights up when a car is present at the menu board in

single-lane operations, or at the Lane 1 menu board in multiple-lane operations.

Below the line - Lane 2 activity (multiple-lane operations only)

A2 lights up when the A button is pushed on any Lane 2 headset.

B2 lights up when the B button is pushed on any Lane 2 headset.

The car below the line lights up when a car is present at the Lane 2 menu board.

 When both of the cabinet latches, on top of the cabinet are pressed down at the

same time, the cabinet can be opened by pulling forward and down.

 The reset switch is used to perform a soft restart of the base station. It is located

in a small hole on the right side of the base station. To press the reset switch,

carefully push a small pointed object, such as an unfolded paper clip, into the hole.

Figure 2. Base station front panel features

Base Station Display Screen

The display screen is where all menu selections will be seen for

installer setups and routine operation options.

The display screen will turn off (sleep) if there is no button

activity. Pressing any button will turn it back on (wake it up).

Press the Menu button at the bottom-left of the LANE STATUS

display to view the MAIN MENU, which provides access to system

settings. Press the More button on the MAIN MENU for

additional settings.

Press the More button at the bottom-right of the LANE STATUS

display to view additional system status, and then press the More

button at the bottom-right of any other STATUS display. The

information on each STATUS display shows other base station

information needed to operate the system on a network and to

identify its version data.

NOTE:

These instructions

and the display screens

shown are primarily for

single-lane drive-thru

operations.

In multiple-lane operations,

the LANE STATUS display

shows Vehicle detection for

L1 (Lane 1) and L2 (Lane 2),

and Lane Config shows the

lane configuration setting.

The Dedicated mode

✔

(on)

−

(off) setting is also

shown. For multiple-lane

operations, where additional

displays require explanation,

you will be directed to the

Appendix.

The LANE STATUS display will be

shown on the base station until

either the Menu or More button is

pushed.

Headsets

Features and Controls

How to Wear the Headset

 Wear the headset with the microphone on your right or left side

next to your mouth.

 Adjust the headband and microphone boom as needed.

Figure 3. Headset controls

Figure 4. Correct wearing of the headset

Transmit

light

Channel “A1”

button

Channel “A2”

button

Channel “B”

button

Volume-up

button

Volume-down

button

Power

light

Power

button

Hold microphone

boom here to adjust

microphone

position

How to Use the Headset Controls

The control buttons will activate when pressed firmly. Use your

fingertips, not your fingernails, to press the buttons.

Power On/Off

 Power On Press and release the power button.

A voice message in the headset will say “headset #, battery

full/half/low” and both the power light and the transmit light will

flash red. After a short time, the power light will change to steady

green for Lane 1 and the transmit light will go off. A voice message in

the earpiece will then say “Lane 1 (or 2).”

 Power Off — Press and hold the power button for about two

seconds. A voice message in the earpiece will say “headset off,” and

the power light will go off.

Volume Up/Down

 Volume-Up Adjustment — Press and release the volume-up Λ

button. Each time you press the button you will hear a higher pitch

beep in the earpiece as the volume increases. When you reach

maximum volume, you will hear a high-pitched double beep. If you

press and hold the volume-up Λ button, you will hear repeating

beeps, increasing in pitch until the volume reaches maximum.

Then you will hear high-pitched double beeps repeating until you

release the volume-up Λ button.

 Volume-Down Adjustment — Press and release the volume-

down V button. Each time you press the button you will hear a

lower pitch beep in the earpiece as the volume decreases. When

you reach minimum volume, you will hear a low-pitched double

beep. If you press and hold the volume-down V button, you will

hear repeating beeps, decreasing in pitch until the volume

reaches minimum. Then you will hear low-pitched double beeps

repeating until you release the volume-down V button.

Headset Registration

During installation of the EOS|HD, each headset was registered

for use with the base station. The base station recognizes all

headsets registered to it when their power is on, and will be able

to tell the difference between them and other electronic

equipment operating on similar frequencies.

A maximum of 15 headsets can be registered. If one is replaced,

you must register the new one before you use it. When a headset

is replaced, the old one remains in memory.

If the maximum number of 15 (in memory) is exceeded, the base

station HEADSET REGISTRATION display will tell you that 0 more

can be registered. If this happens, you may either clear all inactive

headsets (not currently turned on) or clear all registered headsets.

If you clear all inactive headsets, you can initiate the new

registration. Each headset is registered the same way, one at a

time.

NOTE:

All registered headsets

must be turned on, or they

will be unregistered when

you clear inactive headsets.

If you clear all registrations,

you must re-register all

headsets.

 Be certain all headsets to be registered are turned off and the

base station power is on. Others can be on or off.

 On the base station LANE STATUS display, press the Menu

button.

 On the MAIN MENU, press the Register headsets button.

 On the HEADSET REGISTRATION display, if you press the Clear

inactive button, you will unregister only those headsets that are

turned off.

 If you press the Clear all button, you will unregister all headsets

that are registered to the base station, and the base station will

automatically restart.

 To register headsets, press the Register headsets button on the

HEADSET REGISTRATION display.

NOTE:

Headsets must be within

6 feet (1.83 meters)

of the base station while

being registered.

NOTE:

You will be given a

warning and allowed to

quit or continue before

registrations are cleared.

 On the TO REGISTER HEADSETS display, follow the

instructions in the box.

 If you are registering only one headset, press the Register single

button.

 If you are registering more than one headset, press the Register

multi (multiple) button and continue registering each headset,

one at a time.

When each registration is successfully completed:

 The ID number assigned to this headset will be shown.

ID numbers are assigned sequentially as 0 thru 9, A, B, C, D and E.

 When you have finished registering headsets, press the Back

button to exit the registration mode. You can continue pressing

the Back button repeatedly until you return to the MAIN MENU

or LANE STATUS display.

 The power light on the headset will remain on steady green.

If you have any problems registering headsets:

In the USA, call HME Customer Support at 1-800-848-4468.

Outside the USA, call your local HME representative for assistance.

Battery-release

button (blue)

Battery

Battery Removal and Replacement

To change batteries:

When a battery becomes weak, a voice in the headset will say

“Change battery.” When this happens, press the battery-release

button and slide the battery out of the headset as shown in

Figure 5.

To replace batteries:

When replacing a battery in the headset, place the end of the

battery with the metal contacts into the headset, in the same

position as the battery you removed. Press the battery carefully

in until it snaps in place.

Recharge batteries according to the instructions on page 9.

Figure 5.

Headset battery-release button

Battery Charger

Up to four batteries can be charged in the charger at the same time.

Charging time is approximately 2.5 hours. The battery status lights

next to each charging port are explained below. Up to six fully

charged batteries can be stored in the battery storage ports.

Procedure:

Insert batteries in the charging ports for charging. The batteries can

only go into the charging ports one way. If they do not go in easily,

turn them around. DO NOT force them. Push each battery down

into a port until it snaps in place, to be sure it makes full contact.

Battery Status Lights:

 A yellow light stays on steady next to each charging port while the

port is empty.

 Insert a battery in one of the four charging ports until it clicks

in place.

 A red light will stay on next to a battery while it is charging.

 A green light will go on next to a battery when it is fully charged.

 If a yellow light is on next to a battery in a charging port, it

means the charge failed. If this happens: (1) Be sure the battery is

pushed all the way into the port until it snaps into place to make

contact. (2) Try charging in a different port. If it charges this time,

the first charging port may be defective. If the battery does not

charge in the second port, replace it with another battery.

 Store up to four fully charged batteries in the storage ports.

Figure 6. Batteries in charger

Battery status

lights

Battery storage

ports

Battery status

lights

Battery storage

ports

Battery

charging

ports

EOS|HD OPERATION

The EOS|HD can be operated in Hands-Free (HF), Auto-Hands-Free

(AHF), B-channel Hands-Free (BHF) or Push-To-Talk (PTT) modes.

A full-duplex system supports HF, AHF, BHF and PTT operation. In

HF, AHF and BHF operation, communication can be transmitted

and received at the same time, as in a normal telephone

conversation. In the AHF mode, transmission and reception are

activated automatically when a customer drives into the drive-thru

lane. In the HF mode, transmission and reception are activated by

touching and releasing the A1 or A2 button on the headset. In the

PTT mode, the A1 or A2 button must be pressed and held while the

operator is talking to the customer. A half-duplex system only

supports the PTT mode, and the customer’s voice will not be heard

while the operator is pressing the A1 or A2 button.

In single lane operations, when a customer arrives in the drive-thru

lane, you will hear a single beep in the headset.

In dual-lane operations, when a customer arrives in a drive-thru

lane, you will hear one beep in the headset for Lane 1 and two

beeps for Lane 2.

In dual-lane operation, if you are communicating with a customer in

one lane when another customer arrives in the other lane, you will

hear a beep in the headset. When the customer leaves the speaker

post in the lane you are connected to, the same beep will repeat in

the headset every four seconds until you touch the A1 or A2 button

to communicate with the customer in the other lane.

Refer to the instructions on the following pages for single-lane or

dual-lane stores.

Changing Language of Headset Cues

To change the language of the cues heard in the headset from

English to French to Spanish and back to English, with the

headset power off, press and hold the volume-down V button and

the A1 button while you press the power button. Each time you do

this, the language of the headset cues will change as the power goes

on. When the headset is turned off and on again, the cues will

remain in the last language set.

To change to the next language, with the headset power off, again

press and hold the volume-down V button and the A1 button while

you press the power button.

Obtaining Headset Status

To obtain headset status, with its power off, press and hold the

volume-down V button and the A2 button while you press the

power button. You will hear the status message in the headset

when the power goes on.

NOTE:

In dual-lane operations, if

you have a Mode Switch

and it is set to

“DEDICATED,” you will

only hear beeps in the

headset when a customer

arrives in the lane you

are operating.

Single-Lane Operation

Hands-Free (HF) Mode

 With the headset power off, press and hold the volume-up Λ and B

buttons while you press and release the power button to turn it on

in the HF mode. The headset will remember this setting.

 As a customer enters the drive-thru lane, you will hear an alert

tone (single beep) in your headset, and you will be able to hear the

customer at the speaker post or menu board.

 Touch and release the A1 or A2 button to speak and listen to the

customer.

 Touch and release the A1, A2 or B button to end communication

with the customer.

 Touch and release the A1 or A2 button if you want to speak to the

customer again.

 Use the volume-up Λ and down V buttons to adjust the customer’s

voice level in your headset if necessary.

 If a customer drives away from the speaker post or menu board, the

headset will stop transmitting.

Auto-Hands-Free (AHF) Mode

 With the headset power off, press and hold the volume-up Λ and A1

buttons while you press and release the power button to turn it on

in the AHF mode.

 As a customer enters the drive-thru lane, you will hear an alert

tone (single beep) in your headset, and you will be able to hear the

customer at the speaker post or menu board.

 Speak and listen to the customer without pressing any buttons.

 Touch and release the A1, A2 or B button to end communication

with the customer.

 Touch and release the A1 or A2 button if you want to speak to the

customer again.

 Use the volume-up Λ and down V buttons to adjust the customer’s

voice level in your headset if necessary.

 If a customer drives away from the speaker post or menu board,

the headset will stop transmitting.

B-Channel Hands-Free (BHF) Mode:

 With the power off, press and hold the B and A2 buttons while you

press and release the power button to turn the headset on in the

BHF mode.

 This will keep the B channel open for hands-free communication

among crew members. If a customer arrives, B-channel

communication will automatically be interrupted to allow

communication with the customer.

Push-To-Talk (PTT) Mode

 With the headset power off, press and hold the volume-down V and

B buttons while you press and release the power button to turn it

on in the PTT mode. The headset will remember this setting.

 As a customer enters the drive-thru lane, you will hear an alert

tone (single beep) in your headset, and you will be able to hear the

customer at the speaker post or menu board.

 Touch and hold the A1 or A2 button to speak to the customer.

Release to stop speaking to the customer (full duplex) or to listen

to the customer (half duplex).

 Use the volume-up Λ and down V buttons to adjust the customer’s

voice level in your headset if necessary.

NOTE:

Only one operator at

a time can use the

auto-hands-free

feature, and this

feature must also be

enabled on the base

station.

If a headset is turned

off while in the AHF

mode, it will

automatically be

reset for its previous

operating mode.

Multiple-Lane Operation

In a Dual-lane or Y-lane operation, there is one order point per lane.

In a Tandem operation, there are two order points in one lane.

Hands-Free (HF) Mode

 With the headset power off, press and hold the volume-up Λ and B

buttons while you press and release the power button to turn it on in

the HF mode. The headset will remember this setting.

 As a customer enters a drive-thru lane, you will hear an alert tone

in your headset (single beep for lane 1, double beep for lane 2),

and you will be able to hear the customer at the speaker post or

menu board if that lane is selected.

 Touch and release the A1 button for Lane 1 or A2 for Lane 2, to

speak and listen to the customer.

 Touch and release the A1, A2 (depending on lane) or B button to

end communication with the customer.

 Touch and release the A1 button for Lane 1 or A2 for Lane 2, to

speak to the customer again.

 Use the volume-up Λ and down V buttons to adjust the customer’s

voice level in your headset if necessary.

 To change lanes, touch and release the opposite A button.

 If a customer drives away from the speaker post or menu board,

the headset will stop transmitting.

Auto-Hands-Free (AHF) Mode

 For Lane 1 operation, with the headset power off, press and hold

the volume-up Λ and A1 buttons while you press and release the

power button to turn it on in the AHF mode.

 For Lane 2 operation, with the headset power off, press and hold

the volume-up Λ and A2 buttons while you press and release the

power button to turn it on in the AHF mode.

 As a customer enters a drive-thru lane, you will hear an alert tone

in your headset (single beep for lane 1, double beep for lane 2),

and you will be able to hear the customer at the speaker post or

menu board if that lane is selected.

 Speak and listen to the customer without pressing any buttons.

 Touch and release the A1, A2 (depending on lane) or B button to

end communication with the customer.

 Touch and release the A1 button for Lane 1 or A2 for Lane 2, to

speak to the customer again.

 Use the volume-up Λ and down V buttons to adjust the customer’s

voice level in your headset if necessary.

 If a customer drives away from the speaker post or menu board,

the headset will stop transmitting.

B-Channel Hands-Free (BHF) Mode:

 With the power off, press and hold the B and A2 buttons while you

press and release the power button to turn the headset on in the

BHF mode.

 This will keep the B channel open for hands-free communication

among crew members. If a customer arrives, B-channel

communication will automatically be interrupted to allow

communication with the customer.

Push-To-Talk (PTT) Mode

 With the headset power off, press and hold the volume-down V and B

buttons while you press and release the power button to turn it on in the

PTT mode. The headset will remember this setting.

NOTE:

In each lane, only one

operator at a time can

use the auto-hands-free

feature. If an operator

attempts to configure a

second headset,

“System busy” will be

heard in his/her

headset.

When operating in the

AHF mode, changing

lanes is not possible.

If a headset is turned off

while in the AHF mode,

it will automatically be

reset for its previous

operating mode.

NOTE:

If you have an optional

MS10 Mode Switch,

placing the switch in the

Non-Dedicated position

allows operators to hear

alert tones when a

customer arrives in

either lane. Placing the

switch in the Dedicated

position allows an

operator for either lane

to hear only alert tones

for customers arriving in

his/her own lane.

If you do not have an

MS10 Mode Switch, use

the base station menus

to change modes. The

OPERATOR MODE

display on the base

station, must have the

dedicated mode set to

Ext to use an MS10.

NOTE:

If you have an optional

MS10 Mode Switch,

placing the switch in the

Non-Dedicated position

allows operators to hear

alert tones when a

customer arrives in

either lane. Placing the

switch in the Dedicated

position allows an

operator for either lane

to hear only alert tones

for customers arriving in

his/her own lane.

If you do not have an

MS10 Mode Switch, use

the base station menus

to change modes. The

OPERATOR MODE

display on the base

station, must have the

dedicated mode set to

Ext to use an MS10.

 As a customer enters a drive-thru lane, you will hear an alert tone

in your headset (single beep for lane 1, double beep for lane 2),

and you will be able to hear the customer at the speaker post or

menu board if that lane is selected.

 Touch and hold the A1 button to speak to a customer in Lane 1, or

A2 to speak to a customer in Lane 2. Release to stop speaking to

the customer (full duplex) or to listen to the customer (half duplex).

 Use the volume-up Λ and down V buttons to adjust the customer’s

voice level in your headset if necessary.

Tandem Operation

Tandem is a special case of

multiple-lane operation in

which a customer arriving at

Order Point #2 can be given

a “Please pull forward”

message if no customer is

present at Order Point #1.

Headset operation is the

same as described for dual-

lane operation.

Internal Communication

If using the BHF mode, the B channel remains open for hands-free

communication among crew members. If a customer arrives,

B-channel communication will automatically be interrupted to allow

communication with the customer.

If not using the BHF mode, to communicate internally with other

headset operators, press and hold the B button while talking. Release

when finished. In single-lane operations, up to four operators can

have conference-call type communication by all pressing the B

button. Everyone pressing the B button will hear each other without

interference.

In Dual-lane, Y-lane, Tandem or Single/A2 operation, if your system

was set up for “Split-B,” internal communication will be heard only by

headset operators in their lane. If your system was set up for

“Combined-B” operation, internal communication will be heard by all

operators in both lanes. Up to three operators can have conference-

call type communication by all pressing the B button. Everyone

pressing the B button will hear each other without interference. If a

car arrives in a lane while internal communication is taking place,

priority will be given to the respective A channel for customer

communication, which will reduce the number of internal

communication channels available.

Figure 7. Typical tandem drive-thru

NOTE:

In Tandem operation,

if Order Taker #2’s

headset is set in the Auto-

Hands-Free mode, the

“Please pull forward”

message will not be

played at Order Point #2.

If necessary, Order Taker

#2 will have to ask the

customer at Order Point

#2 to pull forward. If a

headset is turned off

while in the AHF mode, it

will automatically be reset

to its previous operating

mode.

Speed-Team Operation Mode

Speed-team operation is used during high-volume times. An order

taker wearing a headset relays orders from outside into the store,

using button A1, A2 or B.

Speed teams are only used in single or dual-lanes, not in tandem

drive-thrus.

Speed-Team Operation

To start speed-team operation, press the Menu button on the base

station LANE STATUS display, and then press the Operator mode

button on the MAIN MENU.

On the OPERATOR MODE display, press the Activate Speed Team

button to highlight ✔(on). To change back to normal operation,

return to the OPERATOR MODE display and press the Activate

Speed Team button to highlight −(off).

Press the Speed Team HELP button for further explanation.

If you have an external speed-team switch, you can select External

on the OPERATOR MODE display, and then use the optional remote

speed-team switch to go in and out of speed-team operation.

To save the setting, press the Back button.

CAUTION:

If Activate Speed Team is

✔

(on),

many base station functions

will be disabled. Vehicle arrival

tones and the customer’s voice

will not be heard during speed-

team operation. For normal

order taking, the Activate Speed

Team setting should be

−

(off).

NOTE:

The OPERATOR MODE

display shown here is for

single-lane operations.

In dual-lane operations, the

Activate dedicated mode

will also appear on the

OPERATOR MODE display.

See APPENDIX, Dedicated

Mode for explanation.

Message Center Operation

The Message Center is a central point at which messages can be

set up to be triggered by various events during designated time

periods, to be sent to customers at the speaker post or to crew

members via headsets or ceiling speakers.

Some messages are pre-named and pre-recorded. All messages

can be edited and re-recorded to meet your specific requirements.

The three types of messages are described below. The table on the

next page shows the names and contents of factory pre-set

messages. Following the table are detailed instructions of how to

set up your Message Center.

At the back of this manual you will find a Message Center Quick

Start Guide for planning your message settings.

Customer Greeter messages

Customer Greeter messages are heard by the customer at the

speaker post. They are typically used to greet customers and

inform them of promotional items. Customer Greeter messages

are pre-named but not pre-recorded, with the following exceptions;

the Store Closed message and Pull Forward message (only for

tandem drive-thrus) are pre-recorded. All Customer Greeter

messages can be renamed and recorded or re-recorded to meet

your store needs.

Reminder messages *

Reminder messages are heard by crew members in their headsets to

remind them when routine tasks need to be done. Reminder

messages can also be set to play in the ceiling speaker. There are

12 pre-named and pre-recorded Reminder messages that can be

named and recorded to meet your store needs. There are also 3

“Empty” messages that can be named and recorded as needed.

Reminder messages can be sent to all headsets or targeted only to

designated headsets.

Alert messages *

 Alert messages (audio) can be heard by crew members in their

headsets to let them know about something that requires

attention, such as a door being left open or a customer arriving in

the store. Alert messages can be sent to all headsets or only to

designated headsets. Alert messages (audio) can also be set to

play in ceiling speakers. There are 6 Alert messages that can be

triggered by switches in the store that sense conditions such as

open doors, and 14 that can be triggered by PC Network commands.

 Alert messages (email/text) can also be sent to designated email

recipients, smart phones and other email/texting devices with text

information to let the manager know about Alert events in the store.

HINT!

Before continuing, it is

important to consider

all the possible time periods

during which any of the

Message Center messages

need to be played in your

store. Up to 12 time periods

can be set up. You can use

the Message Center Settings

Worksheet at the back of this

manual. When you have

determined all the time

periods needed, go to the

Schedule Times section of

these instructions to set up

the time periods for your store

before continuing with the

Message Center settings. The

current time and date, and

store open and close times

should also be set before other

Message Center settings.

* Reminder and Alert messages can be assigned either Low or High Priority.

Low Priority – If currently playing, Low Priority messages will be terminated when any

of these three events occur: A press, B press, car arrival. After a Low Priority message

has been terminated, it will not play again until the next trigger event occurs.

High Priority – If currently playing, High Priority messages will be interrupted when

either of these two events occur: A press, B press. After the interruption has ended,

the message will attempt to play again to completion.

NOTE:

Message Center settings are

normally made or changed

only by authorized

personnel such as store

managers. Making changes

to Message Center settings

may require a password.

If a password is needed, see

APPENDIX, Access Control.

MESSAGE CENTER MESSAGES

NAME

CONTENT

CUSTOMER GREETER

All Day 1

Not pre-recorded.

All Day 2

Not pre-recorded.

Breakfast 1

Not pre-recorded.

Breakfast 2

Not pre-recorded.

Lunch 1

Not pre-recorded.

Lunch 2

Not pre-recorded.

Snack 1

Not pre-recorded.

Snack 2

Not pre-recorded.

Dinner 1

Not pre-recorded.

Dinner 2

Not pre-recorded.

Store Closed

Thank you for your visit, but we are currently closed.

Please visit us again during our normal business hours.

Pull Forward *

Hello, please pull forward to the next speaker. Thanks.

* (Tandem drive-thru only)

REMINDER

Hand Washing

Please wash your hands.

Sanitizer

Please change sanitizer solution.

DR Trash

Please check the dining room trash.

HACCP

Please complete the HACCP shift checklist.

Quality Check

Please complete the shift quality check.

Lot Check

Please complete a parking lot check.

Restroom Check

Please check the restrooms.

Pre-Rush

Please complete the pre-rush tasks for your

workstation.

Post-Rush

Please complete the post-rush tasks for your

workstation.

Headset Status

To check headset status, press and hold A2 and volume

down while turning on the power.

Change Language

To change headset prompt language, press and hold A1

and volume down while turning on the power.

Hands Free ON

To turn headset hands free mode on, press and hold B

and volume up while turning on the power.

Empty 1-3

Not pre-recorded.

ALERT

NAME

EVENT

CONTENT

Freezer Door

The freezer door has been left open.

Cooler Door

The cooler door has been left open.

Back Door

The back door has been left open.

Lobby Door

A guest has entered the lobby.

Empty

Not pre-recorded.

Empty

Not pre-recorded.

Empty

N1 – N14

Not pre-recorded.

Customer Greeter

messages are triggered

by detection of vehicles

in the drive-thru lane,

plus time and day.

Reminder messages

are triggered by time and

day only.

Alert messages are

triggered by input

signals, plus time and

day or Network events.

Under EVENT −

S# refers to a

switch-triggered alert.

N# refers to a

Network-triggered alert.

Customer Greeter Settings

To set up the time periods and locations for Customer Greeter

messages to be played, or to name and/or record Customer

Greeter messages, press the Menu button on the base station

LANE STATUS display and then, on the MAIN MENU press the

Message Center button.

Press the Customer Greeter button on the MESSAGE CENTER

MENU.

To select a message on the CUSTOMER GREETER display, press

the ▲(up) or ▼(down) button to scroll up or down to highlight the

desired message.

To edit the selected message, press the Edit button.

Rename Message

To change the name of the selected message, press the Rename

button on the EDIT CUSTOMER GREETER display.

On the Rename display, use the Erase button to clear characters

in the current name to change them. Use the ◄, ►, ▲ and ▼

buttons to move the highlight to a character you would like to use

in the name. Use the Sel (select) button to enter the highlighted

character in the name. When you are finished, press the Back

button to save the new name.

NOTE:

The CUSTOMER GREETER

and EDIT CUSTOMER

GREETER displays shown

here are for single-lane

operations.

For multiple-lane operations,

See APPENDIX, Customer

Greeter Messages.

Turn Message On/Off

Review or Record Message

To listen to the existing message, press the Review button on the

REVIEW/RECORD MESSAGE display. Follow the instructions

under READY TO REVIEW on the display. Press and hold the

headset B button. The message will be played only to the headset

where the B button is pressed.

To record a new message, press the Record button on the

REVIEW/RECORD MESSAGE display.

Follow the instructions under READY TO RECORD on the display.

You can record a message up to 16 seconds long while you are

pressing the headset B button. The Progress indicator will show

you how long you have been recording.

When you finish recording, release the B button and press the

Review button on the display, and follow the instructions under

READY TO REVIEW to confirm a successful recording.

NOTE:

Reviewed messages

are played to a

specific headset to

avoid interfering with

lane operations.

To review the existing selected

message, or to record a new

message, press the

Review/Record button on the

EDIT CUSTOMER GREETER

display.

To turn the selected message on

or off, press the Message button

on the EDIT CUSTOMER

GREETER display to highlight

either ✔(on) or −(off). Press the

Back button to save this setting.

Message Schedule

To choose the schedule for the selected message, press the

Schedule button on the EDIT CUSTOMER GREETER display.

On the SCHEDULE CUSTOMER GREETER display, press the

button for the day you want the selected message to be played.

On the SELECT SCHEDULE TIMES display, select the time period

when you want the selected message to play by pressing the ▲(up)

and ▼(down) buttons to scroll through the 12 available time

periods. When the desired time period is highlighted, press the

Edit button.

On the EDIT display, press the Scheduled button to turn the

message ✔(on) or −(off) for the selected time period. If you want

the message to be on or off during this time period every day,

press the Apply to all days? button to select Yes. If No is

selected, only the selected day will be affected by this change.

Press the Back button to save this setting.

NOTE:

To edit the Start and Stop

times for the time periods

listed on the SELECT

SCHEDULE TIMES

display, go to the

MESSAGE CENTER

MENU and select

Edit schedule times.

Message Playback Settings

To edit where the selected Customer message will be heard (in

addition to the speaker post), press the Settings button on the

EDIT CUSTOMER GREETER display.

On the EDIT CUSTOMER GREETER SETTINGS display, press the

button corresponding to the location where you would like the

selected message to be heard or not heard, to highlight ✔(on) or −(off).

If you select Hear customer: ✔(on), you will hear a customer at

the speaker post, together with the selected Customer Greeter

message. If you select Hear customer: −(off), you will not hear the

customer until the Customer Greeter message has completed.

The Hear in headsets and Hear in ceiling speaker settings allow

you to choose whether or not to hear the selected Customer

Greeter message in those locations.

If you would like a delay after the Customer Greeter message is

triggered until it begins playing, select Delay on the EDIT

CUSTOMER GREETER SETTINGS display. On the DELAY

BEFORE PLAY display, use the + and − buttons to change the

number in the highlighted box, and use the ◄ or ► button to

move the highlight to the opposite position.

When you are finished, press the Back button to save the setting.

NOTE:

Customer Greeter

messages are always

directed to the drive-thru

speaker in addition to

these settings. To stop

playback to the drive-thru

speaker requires setting

the Customer Greeter

volume to 0.

See Volume Adjustments.

For the message to be

heard at the drive-thru

speaker, the outbound

Customer Greeter volume

must be adjusted, and

then checked at the

speaker post.

Reminder Message Settings

To set up the time periods and locations for Reminder Messages to

be played, or to name and/or record Reminder Messages, press

the Menu button on the base station LANE STATUS display and

then, on the MAIN MENU press the Message Center button.

Press the Reminders button on the MESSAGE CENTER MENU.

To select a message on the REMINDER MESSAGES display, press

the ▲(up) or ▼(down) button to scroll up or down to highlight the

desired message. To edit the highlighted message, press the Edit

button.

Rename Message

To change the name of the selected message, press the Rename

button on the EDIT REMINDER MESSAGE display.

On the Rename display, use the Erase button to clear characters

in the current name to change them. Use the ◄, ►, ▲ and ▼

buttons to move the highlight to a character you would like to use

in the name. Use the Sel (select) button to enter the highlighted

character in the name. When you are finished, press the Back

button to save the new name.

Turn Message On/Off

Review or Record Message

To listen to the existing message, press the Review button on the

REVIEW/RECORD MESSAGE display. Follow instructions under

READY TO REVIEW on the display. Press and hold the headset B

button. The message will be played only to the headset where the

B button is pressed.

To record a new message, press the Record button on the

REVIEW/RECORD MESSAGE display.

Follow the instructions under READY TO RECORD on the display.

You will have up to 16 seconds to record a message while you are

pressing the headset B button. The Progress indicator will show

you how long you have been recording.

When you finish recording, release the B button and press the

Review button on the display, and follow the instructions under

READY TO REVIEW to confirm a successful recording.

NOTE:

Reviewed messages

are played to a

specific headset to

avoid interfering with

lane operations.

To review the existing selected

message, or to record a new

message, press the

Review/Record button on the

EDIT REMINDER MESSAGE

display.

To turn the selected message on

or off, press the Message button

on the EDIT REMINDER

MESSAGE display to highlight

either ✔(on) or −(off). Press the

Back button to save this setting.

Message Priority

Reminder messages can be assigned a high or low priority.

To set message priority, press the Priority button on the EDIT

REMINDER MESSAGE display to highlight either High or Low.

Press the Back button to save this setting.

Message Schedule

To choose the schedule for the selected message , press the

Schedule button on the EDIT REMINDER MESSAGE display.

On the SCHEDULE REMINDER MESSAGE display, press the

button for the day you want the selected message to be played.

On the SELECT SCHEDULE TIMES display, select the time

period(s) when you want the selected message to play by pressing

the ▲(up) and ▼(down) buttons to scroll through the 12 available

time periods. When the desired time period is highlighted, press

the Edit button.

On the EDIT display, press the Scheduled button to turn the

message ✔(on) or −(off) for the selected time period. If you want

the message to be on or off during this time period every day,

press the Apply to all days? button to select Yes. If No is

selected, only the selected day will be affected by this change.

Press the Back button to save this setting.

NOTE:

Reminder messages are

triggered to play at the

beginning of their selected

schedule time period(s).

NOTE:

If the priority is set Low,

the message may play to

completion or be

terminated by either an A

or B button being pressed

on any headset, or by a

car arrival on a given lane.

If the priority is set High,

the message will play to

completion. If a high

priority message is

interrupted by an A or B

button being pressed on

any headset for a given

lane, it will retry until it is

able to play to completion.

NOTE:

To edit the Start and Stop

times for the time periods

listed on the SELECT

SCHEDULE TIMES

display, go to the

MESSAGE CENTER

MENU and select

Edit schedule times.

Message Playback Settings

 Routing − To choose where the selected Reminder message will be

heard, press the Settings button on the EDIT REMINDER

MESSAGE display, and then press the Headsets button on the

EDIT REMINDER SETTINGS display.

On the SELECT REMINDER HEADSETS display, use the ▲(up)

and ▼(down) buttons to select a headset number for which you

would like to turn the selected Reminder message on or off, and

then press the Edit button.

To turn the message on or off in the selected headset, press the

Select headset button on the EDIT display to highlight ✔(on) or

−(off). To turn the message on or off in all headsets, press the Apply

to all headsets? button to highlight Yes or No.

To save this setting, press the Back button.

To have the selected Reminder message heard or not heard in the

ceiling speaker(s), press the Hear in ceiling speaker button to

highlight ✔(on) or −(off).

To have the selected Reminder message heard or not heard in the line

out(s), press the Hear in Line Out button to highlight ✔(on) or −(off).

NOTE:

After selecting

✔

(on), to hear

the Reminder message in the

ceiling speaker or Line Out,

you must also be sure their

volume is set high enough

for the message to be heard.

To do this, return to the

MAIN MENU and select

Volume adjust to make the

necessary adjustments.

NOTE:

By default, Reminder

messages play to all

headsets.

For multiple-lane

operations,

see Appendix,

Reminder Messages.

 Repeats − To have the Reminder message play repeatedly at

selected intervals, press the Repeat button on the EDIT

REMINDER SETTINGS display. On the REPEAT INTERVAL

display, use the ◄ or ► button to move the highlight left or right

in the Time field for hours, minutes or seconds (HH:MM:SS), and

use the + and − buttons to change the number in the highlighted

box. Setting the repeat interval to all 0’s disables repeats.

To save this setting, press the Back button.

Alert Message Settings

To set up the time periods and locations for Alert Messages to be

played, or to name and/or record Alert Messages, press the Menu

button on the base station LANE STATUS display and then, on

the MAIN MENU press the Message Center button.

Press the Alert messages button on the MESSAGE CENTER MENU.

To select a message on the ALERT MESSAGES display, press the

▲(up) and ▼(down) button to scroll up or down to highlight the

desired message. To edit a message, select the message and press

the Edit button.

Rename Message

To change the name of the selected message, press the Rename

button on the EDIT ALERT MESSAGE display.

On the Rename display, use the Erase button to clear characters

in the current name to change them. Use the ◄, ►, ▲ and ▼

buttons to move the highlight to a character you would like to use

in the name. Use the Sel (select) button to enter the highlighted

character in the name. When you are finished, press the Back

button to save the new name.

Turn Message On/Off

Review or Record Message

To listen to the existing message, press the Review button on the

REVIEW/RECORD MESSAGE display. Follow instructions under

READY TO REVIEW on the display. Press and hold the headset B

button. The message will be played only to the headset pressing the

B button.

To record a new message, press the Record button on the

REVIEW/RECORD MESSAGE display.

Follow the instructions under READY TO RECORD on the display.

You will have up to 10 seconds to record a message while you are

pressing and holding the headset B button. The Progress indicator

will show you how much time you have left. When you finish

recording, release the headset B button and press the Review

button on the display, and follow the instructions under READY

TO REVIEW to confirm a successful recording.

NOTE:

Reviewed messages

are played to a

specific headset to

avoid interfering with

lane operations.

To review the existing selected

message, or to record a new

message, press the

Review/Record button on the

EDIT ALERT MESSAGE

display.

To turn the selected message on

or off, press the Message button

on the EDIT ALERT MESSAGE

display to highlight either ✔(on)

or −(off). Press the Back button

to save this setting.

Message Priority

Message Schedule

To choose the schedule for the selected message, press the

Schedule button on the EDIT ALERT MESSAGE display.

On the SCHEDULE ALERT MESSAGE display, press the button

for the day you want the selected message to be played.

On the SELECT SCHEDULE TIMES display, select the time period

when you want the selected message to play by pressing the ▲(up)

and ▼(down) buttons to scroll through the 12 available time periods.

When the desired time period is highlighted, press the Edit button.

On the EDIT display, press the Scheduled button to turn the

message ✔(on) or −(off) for the selected time period. If you want

the message on or off during this time period every day, press the

Apply to all days? button to select Yes. If No is selected, only the

selected day will be affected by this change.

To save these settings, press the Back button.

NOTE:

To edit the Start and Stop

times for the time periods

listed on the SELECT

SCHEDULE TIMES

display, go to the

MESSAGE CENTER

MENU and select

Edit schedule times.

NOTE:

If the priority is set Low,

the message may play to

completion or be

terminated by either an A

or B button being pressed

on any headset, or by a

car arrival in a given lane.

If the priority is set High,

the message will play to

completion. If a high

priority message is

interrupted by an A or B

button being pressed on

any headset for a given

lane, it will retry until it is

able to play to completion.

Alert messages can be

assigned a high or low priority.

To set message priority, press

the Priority button on the

EDIT ALERT MESSAGE

display to highlight either

High or Low. Press the Back

button to save this setting.

Message Playback Settings

 Routing − To choose where the selected Alert message will be

heard, press the Settings button on the EDIT ALERT MESSAGE

display, and then press the Headsets button on the EDIT ALERT

SETTINGS display.

On the SELECT ALERT HEADSETS display, use the ▲(up) and

▼(down) buttons to select a headset number for which you would

like to turn the selected Alert message on or off, and then press the

Edit button.

To turn the message on or off in the selected headset, press the

Select headset button on the EDIT display to highlight ✔(on) or

−(off). To turn the message on or off in all headsets, press the Apply

to all headsets? button to highlight Yes or No, and then press the

Back button.

To have the selected Alert message heard or not heard in the

ceiling speaker(s), on the EDIT ALERT SETTINGS display, press

the Hear in ceiling speaker button to highlight ✔(on) or −(off).

To have the selected Alert message heard or not heard in the line

out(s), press the Hear in Line Out button to highlight ✔(on) or −(off).

For multiple-lane

operations,

see Appendix,

Alert Messages.

NOTE:

After selecting

✔

(on), to hear

the Alert message in the

ceiling speaker or Line Out,

you must also be sure their

volume is set high enough

for the message to be heard.

To do this, return to the

MAIN MENU and select

Volume adjust to make the

necessary adjustments.

 Delay − To set a delay after the Alert message is triggered until it

begins playing, press the Delay button. On the DELAY BEFORE

PLAY display, use the ◄ or ► button to move the highlight left or

right in the Delay field for minutes and seconds (MM:LL), and use

the + and − buttons to change the number in the highlighted box.

To save these settings, press the Back button.

 Repeats − To have the Alert message play repeatedly at selected

intervals, press the Repeat button on the EDIT ALERT SETTINGS

display. On the REPEAT INTERVAL display, use the ◄ or ►

button to move the highlight left or right in the Time field for

hours, minutes or seconds (HH:MM:SS), and use the + and −

buttons to change the number in the highlighted box.

Setting the repeat interval to all 0’s disables repeats.

To save these settings, press the Back button.

NOTE:

The repeat interval does not

apply to emails, since they

are not repeated for a given

message.

Alert Message Email

To compose an email message to be sent to designated recipients

when the selected Alert is triggered, select Message Text on the

EDIT ALERT MESSAGE display.

To edit the email text, on the Message Text display, use the Erase

button to clear characters if there is a current email you want to

change. Use the ◄, ►, ▲ and ▼ buttons to move the highlight to

a character you would like to use in the new email text. Use the

Sel (select) button to enter the highlighted character in the

message. To save the email text, press the Back button.

To have the selected Alert message sent to desired email addresses,

press the Emails button on the EDIT ALERT SETTINGS display.

On the SELECT EMAIL DESTINATIONS display, use the ▲(up)

and ▼(down) buttons to select an email address for which you

would like to turn the selected Alert message on or off, and then

press the Edit button.

To select/deselect the email destination that will receive the email

message, press the Select email destination button on the EDIT

display to highlight ✔(on) or −(off).

To select/deselect all email destinations, press the Apply to all

email destinations? button to highlight Yes or No, and then

press the Back button.

NOTE:

You may be able to select

up to 7 email destinations,

depending on your server.

NOTE:

Email destination addresses

must have been entered

correctly, otherwise no

emails will be sent for a

given alert trigger. Also,

emails must have been

turned on, and the correct

SMTP Server and SMTP Port

must have been entered.

Refer to Email/Texting on

page 50.

To edit the selected email address, press the Edit destination

address button on the EDIT display. On the EDIT DESTINATION

ADDRESS display, use the Erase button to clear characters in the

current email address to change them. Use the ◄, ►, ▲ and ▼

buttons to move the highlight to a character you would like to use

in the address. Use the Sel (select) button to enter the highlighted

character in the address.

When you are finished, press the Back button to save the new

email address.

Schedule Times

To set up all the time periods during each day, in which Message

Center messages can be scheduled, press the Menu button on the

base station LANE STATUS display and then, on the MAIN MENU

press the Message Center button.

Press the Edit schedule times button on the MESSAGE CENTER

MENU.

There are 12 possible time periods. To select a time period to be

edited, use the ▲(up) and ▼(down) buttons to scroll through the

12 available time periods on the EDIT SCHEDULE TIMES display.

When the desired time period is highlighted, press the Edit

button.

On the drop-down EDIT SCHEDULE TIMES display, to edit the

Start or Stop time, use the ◄ and ► buttons to move the highlight

in the Start or Stop field, and use the + and − buttons to change

the highlighted numbers. To move from one field to the other,

repeat pressing the ◄ or ► button until the highlight moves from

one field to the other.

To save these settings, press the Back button.

NOTE:

Times are in

24 hour format.

example:

0500 = 5 A.M.

1700 = 5 P.M.

0000 = Midnight

NOTE:

You can schedule

a full 24-hour

period by setting

Start and Stop

times the same.

Volume Adjustments

To adjust the volume of inbound and outbound audio, alert tones

and message repeater messages, on the base station LANE STATUS

display, select Menu and then, on the MAIN MENU select Volume

adjust.

Press the buttons on the left side of the VOLUME MENU to select

which volume you want to adjust.

In/Out-bound Audio Volume

On the IN/OUTBOUND VOLUME display, select which volume you

would like to adjust, and then use the + and − buttons to raise and

lower the volume level. The first two settings adjust the audio level

to and from the outside speaker/microphone and the third setting

adjusts the level of the outbound Customer Greeter message from

the Message Center. If a volume is set to 0, that function is turned

off and no audio is heard at all. For dual-lane operations, these

settings will be available for Lane 1 and Lane 2.

To automatically change the volume level of the outside speaker

(for example, to lower the volume at night), under Scheduled

outbound, select Schedules and then Settings as follows.

NOTE:

Volume adjustments are

normally made or changed only

by authorized personnel such

as store managers. Making

changes to volume adjustments

may require a password.

If a password is needed, see

APPENDIX, Access Control.

In multiple-lane configurations,

the VOLUME MENU display

will be divided by Lanes.

Settings will be similar to

those shown for a single lane.

NOTE:

This Outbound audio level

will be active whenever any

scheduled outbound audio

level is not enabled.

Schedules

There are 7 possible time periods. These time periods will only apply

to scheduled outbound volume level settings. They will not affect

other message schedules.

To select a time period to be edited, use the ▲(up) and ▼(down)

buttons to scroll through the available time periods. When the

desired time period is highlighted, press the Edit button.

On the drop-down EDIT SCHEDULE TIMES display, to edit the

Start or Stop time, use the ◄ and ► buttons to move the highlight in

the Start or Stop field, and use the + and − buttons to change the

highlighted numbers.

To move from one field to the other, repeat pressing the ◄ or ►

button until the highlight moves from one field to the other.

To save these settings, press the Back button.

Settings

To raise or lower an outbound volume level that is active during

selected days and times, use the + and − buttons for Outbound

volume.

Schedule

To select days when these outbound volume settings can be enabled,

on the SCHEDULED OUTBOUND VOLUME SETTINGS display,

select Schedule.

On the SCHEDULE OUTBOUND VOLUME display, select the day

you want to schedule the outbound volume setting.

NOTE:

Times are in

24 hour format.

example:

0500 = 5 A.M.

1700 = 5 P.M.

0000 = Midnight

NOTE:

This Outbound volume level

will only be active during

scheduled days and times,

and only if it is enabled.

To enable this Outbound

volume level during

scheduled times, select

Enable to highlight the

✔

On the SELECT SCHEDULE TIMES display, select the time period

you want to apply to this day by pressing the ▲(up) and ▼(down)

buttons to scroll through the 7 available time periods. When the

desired time period is highlighted, press the Edit button.

On the EDIT display, press the Scheduled button to highlight ✔(on)

or − (off) for the selected time period. If you want the outbound

volume setting to be on or off during this time period every day, press

the Apply to all days? button to highlight Yes. If No is highlighted,

only the selected day will be affected by this change.

If you need help, press the Help button.

To save these settings, press the Back button.

CONFIRMATION

During the day and time any outbound volume setting is scheduled,

you can confirm its current activation and level by viewing it in the

white box on the IN/OUTBOUND VOLUME display.

Ceiling Speaker Volume

To raise and lower the volume levels heard from the ceiling speaker,

select Ceiling speaker from the VOLUME MENU and then on the

IN/OUTBOUND VOLUME display, select which volume you would like

to adjust and use the + and − buttons. If a volume is set to 0, that

function is effectively turned off and no audio will be heard at all.

To save these settings, press the Back button.

Line In/Out

To raise or lower the volume level to or from any device connected to

the base station line output, select Line In or Line Out on the LINE

IN/OUT VOLUME display and then use the + and – buttons.

To save these settings, press the Back button.

Vehicle Tone in Headset

The VEHICLE TONE VOLUME setting only adjusts the level of alert

tones heard in the headsets.

To raise and lower the volume level of alert tones, use the + and –

buttons.

To save these settings, press the Back button.

Wired Backup System Operation

In order to use a Wired Backup System, you must have a Switcher

Board (optional) in your base station. If you have a Switcher

Board, you will find a switch on the bottom of your base station as

shown in Figure 9.

If you have a single lane drive-thru operation, you will find one

switch in the Lane 1 position

If you have a dual lane drive-thru operation, you may have two

Switcher Boards in your base station, in which case you will find

two switches on the bottom of your base station, one for Lane 1

and another for Lane 2.

 To use the Wired Backup System, place the switch for Lane 1

and/or Lane 2 in the Backup (In) position.

 When you have finished using the Wired Backup System, return

the switch to the Wireless (Out) position.

Figure 8. Wired backup switches on bottom of base station

Vehicle Detection

You can test the vehicle detector function by simulating a vehicle

arrival at the speaker post or menu board.

Before doing this, be sure there is no car (or metal object) at the

detection point.

Press the Menu button on the base station LANE STATUS display

and then press the Vehicle detection button on the MAIN MENU.

On the VEHICLE DETECTION display, press the Mode button to

select Override. This will cause the vehicle alert tone to be played

in headsets, followed by inbound audio from the outside speaker.

If enabled, a Customer Greeter message will also be played. To

return to normal operation, press the Mode button again to select

Normal.

If you experience a problem with vehicle detection, such as the

inbound audio not shutting off from the outside speaker or no

alert tone when a vehicle arrives, you can reset the Vehicle

Detector by pressing the Reset detector button on the VEHICLE

DETECTION display, and then pressing the Yes button to reset

Vehicle Detector(s).

After Reset completed appears and disappears on the display,

press the Back button to exit.

Store Settings

To access Store Settings, press the Menu button on the base

station LANE STATUS display and then press the More button on

the MAIN MENU.

On the ADVANCED MENU, press the Store settings button.

User Password

If you need a password, the ENTER USER PASSWORD display will

appear. If you do not need a password, the STORE SETTINGS

display shown below will appear immediately.

If you have a password, use the ◄ and ► buttons to move the

highlighted box left and right in the Enter Password field, and use

the + button to put alphabetic characters in the box, or the − button

to put numeric characters in the box. Each time you have entered a

character of your password, press the ► button to move the

highlighted box to the next position and enter the next character. If

you want to start over with a new password, press the Clear all

button. After entering your entire password, press the Continue

button to view the STORE SETTINGS display.

To view additional ADVANCED STORE SETTINGS, press the More

button.

NOTE:

Store settings are normally

made or changed only by

authorized personnel such

as store managers.

Making changes to store

settings may require a

password.

If a password is needed, see

APPENDIX, Access Control.

NOTE:

To set a password for

the first time, press the

Set Password button on

the STORE SETTINGS

display and use the ◄,

►, + and − buttons to

Enter new password

on the SET USER

PASSWORD display.

When you are finished,

press the Back button to

save the password.

In the future, the

password will be

required to access

Message Center,

Network, Volume

Settings and Store

Settings.

Set Date or Time

To make changes to the date or time settings, press the Set date or

Set time button on the STORE SETTINGS display.

On the SET DATE or SET TIME display, use the ◄ and ► buttons

to move the highlight in the Date or Time field, and use the + and −

buttons to change the highlighted numbers.

To save these setting, press the Back button.

Set Store Hours

To make changes to the store hours for any day, press the Set

store hours button on the STORE SETTINGS display.

Press the button next to the day you would like to change. Use the ◄

and ► buttons to move the highlight in the Open or Close field, and

use the + and − buttons to change the highlighted numbers. To move

from one field to the other, repeat pressing the ◄ or ► button until the

highlight moves from one field to the other. If you want these store

hours to apply to every day, press the Copy button and then press the

Apply to all days? button to highlight Yes. If No is highlighted, these

store hours will apply only to the selected day.

To save these settings, press the Back button.

HINT!

When setting the time,

set it a little in advance

of the known correct time

and then, one second

before the correct time

matches the setting, press

the Back button to restart

the clock.

NOTE:

All times are in 24-hour format.

NOTE:

If your store is open 24

hours, set the Open time

the same as the Close time.

Edit Schedule Times

Up to 12 Schedule Times can be set to establish periods in which

messages can be scheduled from the Message Center. Schedule

Times can be edited as needed. To make changes to the Schedule

Times, press the Edit schedule times button on the STORE

SETTINGS display.

On the EDIT SCHEDULE TIMES display, press the ▲(up) and

▼(down) buttons to move up and down the list of time periods.

You can continue pressing the ▼(down) button past 7 until you reach

12.

When the time period you would like to change is highlighted, press

the Edit button.

Use the ◄ and ► buttons to move the highlight in the Start or

Stop field, and then use the + and − buttons to change the

highlighted numbers. To move from one field to the other, repeat

pressing the ◄ or ► button until the highlight moves beyond the

end of one field and into the other.

To save these settings, press the Back button.

NOTE:

The EDIT SCHEDULE

TIMES display can also

be accessed through the

MESSAGE CENTER.

NOTE:

If your store is open, and

you want a schedule to

run for 24 hours, set the

Stop time the same as

the Start time.

NOTE:

Changing these time periods

will affect all Message Center

message schedules.

Set User Password

The User password is used to protect the Message Center, Network,

Volume Settings and Store Settings menus. This password is not

the same as the Installer Password that is used to protect the

Installer Settings.

For security purposes, you may need to change the password

periodically or when someone’s employment terminates. To do this,

press the Set password button on the STORE SETTINGS display.

The current password will be shown in the Enter new password

field on the SET USER PASSWORD display.

Use the ◄ and ► buttons to move the highlighted box in the

Enter New field. Use the + button to put alphabetic characters in

the highlighted box, or the − button to put numeric characters in

the highlighted box. Continuing down from A will take you to

numeric characters. Continuing up from 9 will take you to

alphabetic characters. Press the ► button to move the highlighted

box to the next position and enter the next character. If you want

to start over with a new password, press the Clear all button. After

entering the entire new password, press the Back button twice to

save the new password and return to the ADVANCED MENU.

NOTE:

See APPENDIX, Access

Control for a description of

how passwords are used to

control access to EOS|HD

menus.

B to Order Taker

The B to Order Taker feature allows the Order Taker to hear

(or not hear) B button communication during A button

communication with a customer.

Press the B to Order Taker button on the STORE SETTINGS

display to select ✔(on) to allow the Order Taker to hear B button

communication while pressing an A button. If you select −(off), the

Order Taker will not hear B button communication while pressing

an A button.

To save this setting, press the Back button.

VAA Adjustment

VAA settings can be adjusted to eliminate echo, feedback or

fluctuating inbound audio levels.

To turn the VAA feature on/off, or to adjust VAA levels, press the

More button on the STORE SETTINGS display. On the

ADVANCED STORE SETTINGS display, press the VAA button.

VAA On or Off:

To turn the VAA feature on or off, press the VAA button to

highlight ✔(on) or −(off).

VAA Sensitivity Level:

This is the volume level of the order taker’s voice required to activate

the VAA circuit. If speaking to the customer does not automatically

reduce the inbound level, press the VAA sensitivity button and

then press the + and − buttons until the inbound audio is reduced

while you are speaking to the customer, and returns to normal when

you stop speaking.

VAA Attenuation Level:

This is the amount that the inbound volume level is reduced when

the order taker speaks to the customer. If the order taker cannot

hear the inbound audio at all while speaking, the VAA

attenuation can be adjusted to a lower level. To make this

adjustment, press the VAA attenuation button and then press the

+ and − buttons until the desired level is reached. If you do not

want any attenuation, turn off VAA without adjusting this setting.

NOTE:

If you have a multiple-lane

drive-thru operation, you will

see VAA Lane 1 and VAA

Lane 2 on the ADVANCED

STORE SETTINGS display.

You may need to make this

adjustment for each lane.

Restore Installer Settings

To delete all of your custom settings and return to the original

settings made by the EOS|HD installer, press the Restore

installer settings button on the ADVANCED STORE SETTINGS

display, and then press the Restore button on the RESTORE

INSTALLER SETTINGS display. The base will automatically reset

and restore the installer settings.

Automatic Volume Control

When the Automatic Volume Control (AVC) is on, the volume level

at the outside speaker will be automatically adjusted to compensate

for environmental noise at the speaker post. When there is

excessive noise, the level of the order taker’s voice in the speaker

will be adjusted up. When it is quiet in the drive-thru area, the level

will be adjusted down.

To turn the Automatic Volume Control on or off, press the More

button on the STORE SETTINGS display, and then press the AVC

button on the ADVANCED STORE SETTINGS display to highlight

✔(on) or −(off).

NOTE:

If you have a multiple-lane

drive-thru operation, you will

see AVC Lane 1 and AVC

Lane 2 on the ADVANCED

STORE SETTINGS display.

Push either button to turn

AVC on or off in each lane.

Phone Headset

If there is an HME Telephone Interface connected to your base

station, you can assign one headset to receive incoming telephone

calls. To do this, press the Phone headset button on the

ADVANCED STORE SETTINGS display. On the SELECT PHONE

HEADSET display, use the ◄ and ► buttons to move the highlight

in the Select phone headset field, and then use the + and −

buttons to enter number of the headset.

To save these settings, press the Back button.

LCD Contrast

To adjust the light/dark contrast of the base station display, press

the More button on the STORE SETTINGS display. On the

ADVANCED STORE SETTINGS display, press the LCD Contrast

button and then press the + (lighter) and − (darker) buttons to adjust

the contrast. When you are finished, press the Back button as

needed to save the setting and return to the desired display.

NOTE:

The LCD contrast is set

at the factory, and will

normally not need to be

adjusted.

Network Settings

If your base station is connected to a computer network, the

network settings were set up by the EOS|HD installer. If you need

to contact HME Technical Support regarding any problem with your

network connection, you may be asked to make changes to the

network settings. To do this, select the Menu button on the LANE

STATUS display and then select More on the MAIN MENU.

Press the Network button on the ADVANCED MENU display, to open

the NETWORK SETTINGS display.

Basic Network Settings

On the NETWORK SETTINGS display, you must press the button

for each item you are requested to change. Each button pushed will

cause a display to open, where you may be requested to enter the

necessary address for network communication. If you push the

More button, the ADVANCED NETWORK SETTINGS display will

appear with additional settings.

NOTE:

Some Network Settings

changes will cause the

base to automatically reset.

NOTE:

Network settings are

normally made or changed

only by authorized personnel

such as store managers.

Making changes to Network

settings may require a

password.

If a password is needed, see

APPENDIX, Access Control.

 DHCP – allows the base to automatically acquire its network

settings from a DHCP server installed on the local network.

 IP Address – the internet protocol address of the base, used to

identify the base on the local network.

 Subnet – is a setting used by the base to identify if outgoing

network packets are intended for the local network or intended to

be routed to an external network via the gateway.

 Gateway address – is a router address on the local network used

to move network packets from an external network into the local

network and vice-versa.

To edit this setting, press the

DHCP button to highlight ✔(on)

or −(off). If −(off) is highlighted,

the base will use static network

settings that you enter via the

NETWORK SETTINGS and

ADVANCED NETWORK

SETTINGS displays.

To edit this setting, press the

IP Address button and then,

on the EDIT STATIC IP

ADDRESS display, use the

◄ and ► buttons to move the

highlight to each number you

would like to change, and

press the + or − button to

enter the desired number.

To edit this setting, press the

Subnet button and then, on

the EDIT STATIC SUBNET

display, use the ◄ and ►

buttons to move the highlight

to each number you would

like to change, and press the

+ or − button to enter the

desired number.

To edit the Gateway address,

press the Gateway address

button and then, on the EDIT

STATIC GATEWAY ADDRESS

display, use the ◄ and ►

buttons to move the highlight

to each number you would like

to change, and press the + or −

button to enter the desired

number.

 DNS1 & DNS2 – are addresses of domain name servers that resolve

host/domain names into IP addresses. The DNS servers are used

when sending email to a mail server identified by its name.

 Static DNS – Typically, DNS addresses are automatically provided

by the DHCP server, if the DHCP is enabled and Static DNS is

disabled −(off). If Static DNS is enabled, ✔(on), it overrides the

DNS1 and DNS2 addresses supplied by the DHCP server, in favor

of the static addresses edited on these menus.

Advanced Network Settings

For additional advanced network settings, press the More button

on the NETWORK SETTINGS display.

Press the respective button on the ADVANCED NETWORK

SETTINGS display for each setting you would like to view or change.

To edit the DNS address, press

the DNS1 or DNS2 button and

then, on the EDIT DNS

ADDRESS display, use the

◄ and ► buttons to move the

highlight to each number you

would like to change, and press

the + or − button to enter the

desired number.

To enable/disable Static DNS,

press the DHCP button, and then

press the Static DNS button to

highlight ✔(on) or −(off).

 Host name / Domain name – These names combine to uniquely

identify the base by name, on the network. This name can be

used to access the base over the network instead of using the IP

address. This feature only works if DHCP is enabled on the

NETWORK SETTINGS display, and a DNS server is installed on

the local network, and it is configured to receive updates from the

DHCP server.

To enter or change host or domain name, press the Edit host

name or the Edit domain name button on the ADVANCED

NETWORK SETTINGS display. On the respective Edit… display,

use the Erase button to clear any characters in a current name

that you want to change. Use the ◄, ►, ▲ and ▼ buttons to move

the highlight to a character you would like to enter in the name,

and then press the Sel (select) button to enter it. When you are

finished, press the Back button to save the name.

 Emails – The base is capable of sending emails to store managers

when alert conditions are triggered in the store.

For email settings, refer to Email/Texting.

 TFTP port – This port is used for transferring files to the base (for

updating settings and audio files) and from the base (for reading

settings files only). The port value is 69, but can be changed if

necessary, or set at 0 to disable the port.

To edit the TFTP port

number, on the EDIT TFTP

PORT display, use the ◄

and ► button to move the

highlighted box, and then

use the + and − buttons to

change the number in the

highlighted box.

 Web port – This port is used for web access of the bases’ web

pages, to view control settings, etc. The port value is 80, but can

be changed if necessary, or set at 0 to disable the port.

 Data port – This port is used for sending HME-supported

commands to the base over a TCP/IC socket. The port value is

3255, but can be changed if necessary, or set at 0 to disable the

port.

 Telnet port – This port is reserved for use by HME Technical

Support.

 Press the More button on the ADVANCED NETWORK SETTINGS

display to access the BOOTLOADER NETWORK INFO display.

To edit the web port

number, on the EDIT WEB

PORT display, use the ◄

and ► button to move the

highlighted box, and then

use the + and − buttons to

change the number in the

highlighted box.

To edit the data port

number, on the EDIT DATA

PORT display, use the ◄

and ► button to move the

highlighted box, and then

use the + and − buttons to

change the number in the

highlighted box.

NOTE:

Bootloader information

is used by

HME Technical Support.

Email/Texting

The base is capable of sending emails to store managers when

alert conditions are triggered in the store. For this feature to be

used, email settings must be entered, based on network

information provided by your IT support.

To edit email settings, press the Emails button on the ADVANCED

NETWORK SETTINGS display.

 To turn emails on or off, on the EMAIL SETTINGS display, press

the Emails button to highlight ✔(on) or −(off).

 SMTP Server – This is the SMTP (mail) server which will convey

your emails to the proper email addresses. You can either enter

the IP address of the SMTP server or its domain name.

To enter or edit an SMTP server name, press the SMTP Server

button on the EMAIL SETTINGS display. Use the Erase button to

clear a current name. Use the ◄, ►, ▲ and ▼ buttons to highlight

a character you would like to enter in the name, and then press the

Sel (select) button to enter it in the highlighted box above.

When you are finished, press the Back button to save the name.

 SMTP User/Password – To make email more secure, some SMTP

servers will require the use of a user name or password.

To enter or edit an SMTP user name or password, press the SMTP

User or Password button on the EMAIL SETTINGS display. Use

the Erase button to clear a current name. Use the ◄, ►, ▲ and ▼

buttons to highlight a character you would like to enter in the

name, and then press the Sel (select) button to enter it in the

highlighted box above. When you are finished, press the Back

button to save the name.

 SMTP Port – The SMTP port is usually set to 25. However, some

mail servers use a different port. If it is necessary to change the

SMTP port number, press the SMTP Port button on the EMAIL

SETTINGS display.

To edit the SMTP port number, on the EDIT SMTP PORT display,

use the ◄ and ► button to move the highlighted box, and then

use the + and − buttons to change the number in the highlighted

box.

 Email Addresses –

The Source Address is pre-set to

hme-base6200@hme.com.

This will be the address shown in the “From:” line on alert emails

sent to selected destinations. Destination email addresses are

those to which alert emails will be sent if Emails are set to ✔(on),

on the EMAIL SETTINGS display.

To change the Source Address or Destination addresses, press

the Email Addresses button on the EMAIL SETTINGS display.

To enter or edit an email address, press the Source Address or any

Destination address button on the EMAIL ADDRESSES display.

Use the Erase button to clear a current address. Use the ◄, ►, ▲

and ▼ buttons to highlight a character you would like to enter in

the address, and then press the Sel (select) button to enter it in

the highlighted box above.

When you are finished, press the Back button to save the address.

NOTE:

It is very important that

email addresses be

entered correctly.

If any email address is

entered incorrectly, the

Message Center Alert

emails will not work

properly.

PC Navigation

If your EOS|HD was set up to operate with a PC network, all of the

same settings that can be edited on the base station can also be

edited on your PC. The following examples show you how to navigate

through system settings as they appear on your PC screen.

The EOS|HD provides the ability to view and edit base station

configuration settings.

To open the EOS|HD on your PC, enter its IP Address in the

address bar on your internet browser as shown below, and then

press the Enter key on your keyboard.

Select any category from the Main Menu that you would like to

view or edit. Some topics will cause a Secondary Menu bar to

appear, from which you can select a sub-topic.

If you click your cursor on an Edit button, an edit bar will appear

with setup choices. If you make any setup changes, you must

click on the Save button to save your changes. If you do not want

to save your changes, or do not make any changes, you can click

on any other menu topic, or click on the back arrow at the top-left

corner of the browser screen.

NOTE:

To find the IP Address, go

through the following

display path on your base

station: LANE STATUS>

More>More>More>More.

The EOS|HD interface provides the following web pages:

 Status – provides Lane, Message, Base, Version, Network and

 Vehicle detection – allows you to control and reset the vehicle

detectors on the base.

 Volume adjust – allows you to adjust audio volumes.

 Register headset – allows you to register one or multiple

headsets, or to clear headset registrations.

 Message Center – allows you to set up messages to be played to

audio destinations as well as in the case of Alert messages, set up

text messages to be sent to email and text recipients.

 Store settings – allows you to set up store parameters such as

date, time, store hours, schedule times, passwords, B to Order

Taker, VAA, AVC, Phone headset and LCD contrast, as well as

Restore installer settings.

 Installer settings – allows you to set up basic operational settings

such as Lane configuration, Auto-Hands-Free, Language selection,

Speaker post configuration, ClearSound, Phone, Line In/Out

routing, Radio options and Vehicle tone, as well as Save installer

settings and Restore factory settings.

 Reports – allows you to view Message Center settings and headset

statistics reports.

 Diagnostics – provides information that may be used by HME

Technical Support to diagnose problems.

 Service – displays all version information and contact information,

in case you need assistance from HME Technical Support.

EQUIPMENT CARE AND CLEANING

Handling the Equipment Properly

 When adjusting the position of the headset microphone, hold the

boom at its base, not at the microphone end.

 Carry the headset by the headband, not by the earpiece, and never

by the microphone boom.

 Use both hands to put the headset on or take it off.

Cleaning the Equipment

Headsets

 Remove the battery.

 Clean the battery and headset with a damp sponge sprayed with

household cleaner. Squeeze excess liquid out of the sponge before

using it.

 Clean the metal battery contacts on the battery and headset as

follows. Wet the tip of a swab with alcohol and squeeze the excess

alcohol from it. Wipe each contact with the swab and be certain

all the contacts are dry before reinstalling the batteries.

 Foam muffs on headset earpieces can easily be replaced for

sanitary purposes. To order extra foam muffs, call your local HME

sales representative.

Battery Charger

Avoid splashing water or grease on the battery charger.

Clean the battery charger monthly as follows.

 Remove all batteries from the battery charger.

 Clean the battery charger case with a damp sponge. Wet the

sponge and wring it out so it is damp, not dripping wet. Spray

household cleaner on the sponge (NOT DIRECTLY ON THE

EQUIPMENT). Clean the battery charger with the sponge and dry

it thoroughly.

Wet the tip of a cotton swab with rubbing alcohol and squeeze the

excess alcohol from the swab. Wipe the metal contacts inside each

battery port with the damp swab. Allow the contacts to dry before

placing batteries in the ports.

CAUTION:

Always unplug

the battery

charger before

cleaning it.

IN CASE OF PROBLEMS

Troubleshooting

PROBLEM

PROBABLE CAUSE

SOLUTION

“Battery failed” is heard

in headset when power

button is pressed.

Battery may be defective.

Replace battery. Call HME.*

Battery contacts may be dirty.

Clean battery contacts with alcohol.

“Headset failed” is

heard in headset when

power button is pressed.

Headset may be defective.

Use another headset. Call HME.*

Headset battery contacts may be dirty.

Clean headset battery contacts with alcohol.

You hear your echo in

headset earpiece when

you speak into headset

microphone.

Outside speaker and microphone may

not be properly installed.

Be sure speaker and microphone are isolated from each

other, and are tightly mounted with enough foam packed

around each of them to absorb vibrations.

Outbound and/or inbound audio level

may be set too high.

Set outbound audio level just high enough to be heard by

customers. Lower inbound audio to comfortable level.

VAA level may need to be adjusted.

Adjust VAA level to reduce inbound audio level when you

are speaking into the headset microphone.

Adjust VAA attenuation level to reduce inbound audio level

when you are speaking into the headset microphone.

NOTE: If the inbound level is too low, you will not hear

the customer.

No sound is heard in

headset when you press

button A and speak into

microphone.

Power may be off at base station.

Be sure HME logo and other lights on base station are lit.

Check circuit breaker for building.

Power supply in base station may not be

working.

Be certain power adapter is plugged into AC electrical outlet,

and is connected to J3 on base station audio circuit board.

Headset power may not be on.

Press power button on headset. Be certain power light goes

on and switches from red to green.

Volume may not be set correctly.

Adjust volume with Volume-up and down buttons.

Battery may be low or defective.

Check Power light. If not lit, replace battery.

Headset may be defective.

Use another headset. Call HME.*

Headset may not be registered.

Channel A or B is not

working.

Headset power may not be on.

Press power button on headset. Be certain power light goes

on and switches from red to green.

Battery may be low or defective.

Check Power light. If not lit, replace battery.

A1/A2 or B1/B2 light on base station

does not light when headset button A or

B is pressed.

Use another headset. Call HME.*

Headset may not be registered.

Outbound sound is too

low.

Outbound volume may be set too low for

environment.

Adjust outside speaker volume level.

No outbound sound;

Customer cannot hear

anything.

System may be set for speed team.

Check speed-team setting.

There may be loose wires on outside

speaker or base station circuit board.

Check vehicle present light (car) on base station.

Check outside speaker wire connections on J6 or J14 in base

station and at outside speaker.

Defective speaker or base station.

Call HME.*

PROBLEM

PROBABLE CAUSE

SOLUTION

Customer cannot be

heard in push-to-talk

(PTT) operation.

System may be set for speed team.

Check speed-team setting.

Base station may be set for wrong drive-

thru mode (full or half-duplex).

Check drive-thru mode setting.

Only intermittent voice

can be heard in

headsets.

Transmitter antenna connectors on base

station transceiver circuit board may be

loose or damaged.

Be certain antennas are screwed securely onto base station.

Check transmitter antenna cable connection at ANT1 and

ANT2 on left side of transceiver circuit board. Call HME.*

Circuit board may be defective.

Call HME.*

VAA level is too sensitive.

Reduce VAA level.

Personnel hear

customers in ceiling

speaker or headsets, but

cannot hear each other.

Circuit board may be defective.

Check to see if A1/A2 and B1/B2 lights on base station are

lit when buttons are pressed. Call HME.*

Headset may be defective.

Use another headset. Call HME.*

No tone or sound is

heard in ceiling speaker

or headsets when vehicle

enters drive-thru lane.

Power interruption may have caused

vehicle detection circuit to be out of

balance.

When no vehicle is in the drive-thru lane, reset vehicle

detector.

System may be set for speed team.

Check speed-team setting.

Connector may be loose.

Check all connectors in base station. Call HME.*

Personnel cannot hear

customers in ceiling

speaker or headsets.

There may be loose wires on base station

circuit board.

Check all wire insertions to connectors on base station circuit

boards.

System may be set for speed team.

Check speed-team setting.

Outside speaker, audio circuit board or

vehicle detector board failed.

Call HME.*

VAA attenuation set too high.

Reduce attenuation.

Headset has intermittent

sound.

Battery may be low.

Replace battery.

Headset may be defective.

Use another headset. Call HME.*

There is still sound in

headset after all

customers have been

served.

Base station may be to override position.

On the VEHICLE DETECTION menu, be certain the Mode

setting is in the Normal position.

Vehicle detector may be locked up.

On the VEHICLE DETECTION menu, select Reset Veh

Detect.

Battery charger is not

working.

Charger may not be plugged in.

Be certain charger is plugged in.

If it still is not working, call HME.*

“Registration failed”

message heard in

headset. Lights stay

red.

Base station power not on.

Be sure HME logo and other lights on base station are lit. If

no light is lit, be sure power adapter is plugged into electrical

outlet, and is connected to J3 on base station audio circuit

board.

Registration button not pushed.

Repeat registration procedure. Call HME.*

Service Call

For information to contact HME Technical Support, press the Menu button on the base

station LANE STATUS display and then press the Service button on the MAIN MENU, or

press the Help button below the display screen.

Base Station Internal Connectors and Controls

 ANT1 antenna connector

 ANT2 antenna connector

 Switcher board connectors, J4-Lane 1

 Switcher board connectors, J13-Lane 2

 Ethernet connector, J12

 Power connector, J3

 Ceiling speaker connector, J1-Lane 1, J11-Lane 2

 Outside speaker/microphone connector, J6-Lane 1, J14-Lane 2

 Line in/out connector, J7-Lane 1, J16-Lane 2

 Early warning/alert connector, J9-Lane 1, J19-Lane 2

 Remote switch connector, J2

 Reset switch

 Telephone connector, J15

 Doors connector, J5

 Vehicle detector board (VDB) connector, J10-Lane 1, J20-Lane 2

Figure 9. Base station internal connectors and controls

1 2

3 4 5 6 7 8 9 10

Diagnostics

If you make a service call to HME Technical Support, you may be

asked to have diagnostics performed automatically by the base

station. If so, press the Menu button on the base station LANE

STATUS display and then press the More button on the MAIN

MENU.

On the ADVANCED MENU, press the Diagnostics button, and

then select the test requested by the Technical Support

representative. If requested, press the More button for additional

advanced diagnostics.

EQUIPMENT SPECIFICATIONS

Base Station

Voltage input 24VDC ±2.5V

DC current input 2.5A maximum

Audio distortion 5% maximum level

Outside speaker output 3 watts RMS into 8 ohms

Ceiling speaker power 3 watts RMS into 8 ohms

TX/RX frequency 2400MHz – 2483.5MHz

Dimensions 9.75”H x 13”W x 3.5”D

(248 mm x 330 mm x 89 mm)

Weight 3.25 lbs (1.47 kg) maximum

Headset

Battery type 3.6V Lithium ion

Battery life 11 - 13 hours (typical)

RF frequency 2400MHz – 2483.5MHz

Weight 3.53 oz (100 gm) with battery

Battery Charger

Voltage input 16.5VAC

Charging time 2.5 hrs maximum

Dimensions 5.56” x 4.25” x 1.69”

(141 mm x 108 mm x 43 mm)

Weight 12.03 oz (341 gm) with bracket

IMPORTANT NOTICES

FCC Regulation

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) This device must accept any interference

received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against

harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with

the instruction manual, may cause harmful interference to radio communication. Operation of this

equipment in a residential area is likely to cause harmful interference, in which case the user will be

required to correct the interference at his own expense.

Changes or modifications not expressly approved by HM Electronics, Inc. could void the users authority

to operate this equipment.

The antenna(s) used for the base transmitter must be installed to provide a separation distance of at least 7.87

inches (20 cm) from all persons, and must not be co-located or operating in conjunction with any other

antenna or transmitter.

This device has been designed to operate with the antennas or antenna kits listed below, and having a

maximum gain of 2dBi. Antennas/Kits not included in this list or having a gain greater than 2dBi are strictly

prohibited for use with this device. The required antenna impedance is 50 ohms.

1. Antenna: NEARSON, S181TR-2450R, 2dBi

2. Antenna Kit: HME, EC20 (P/N G28493-1), 0dBi

3. Antenna Kit: HME, EC10 (P/N G27706-1)

Industry Canada (IC)

This device complies with Industry Canada license exempt RSS standard(s). Operation is subject to the

following two conditions: (1) this device may not cause interference, and (2) this device must accept any

interference received, including interference that may cause undesired operation of the device.

This device complies with Health Canada’s Safety Code. The installer of this device should ensure that

RF radiation is not emitted in excess of the Health Canada’s requirement. Information can be obtained at

http://www.hc-sc.gc.ca/ewh-sem/pubs/radiation/radio_guide-lignes_direct-eng.php

“Changes or modifications not expressly approved by the party responsible for compliance could void the

user’s authority to operate the equipment.”

Hereby, HM Electronics, Inc. declares that the EOS|HD is in compliance with the essential

requirements and other relevant provisions of R&TTE Directive 1999/5/EC.

Waste Electrical and Electronic Equipment (WEEE)

The European Union (EU) WEEE Directive (2002/96/EC) places an obligation on producers

(manufacturers, distributors and/or retailers) to take-back electronic products at the end of their useful

life. The WEEE Directive covers most HME products being sold into the EU as of August 13, 2005.

Manufacturers, distributors and retailers are obliged to finance the costs of recovery from municipal

collection points, reuse, and recycling of specified percentages per the WEEE requirements.

Instructions for Disposal of WEEE by Users in the European Union

The symbol shown below is on the product or on its packaging which indicates that this product was put

on the market after August 13, 2005 and must not be disposed of with other waste. Instead, it is the

user’s responsibility to dispose of the user’s waste equipment by handing it over to a designated collection

point for the recycling of WEEE. The separate collection and recycling of waste equipment at the time of

disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects

human health and the environment. For more information about where you can drop off your waste

equipment for recycling, please contact your local authority, your household waste disposal service or the

seller from whom you purchased the product.

Regulatory Model Numbers

The EOS|HD Base Station, BASE6200, has a Regulatory Model Number of 1401.

The EOS|HD Headset, HS6200, has a Regulatory Model Number of 1402.

The EOS|HD Beltpac, COM6200, has a Regulatory Model Number of 1403.

Brazil

“Este produto está homologado pela ANATEL, de acordo com os procedimentos regulamentados pela Resolução 242/2000, e

atende aos requisitos técnicos aplicados” Para maiores informações, consulte o site da ANATEL www.anatel.gov.br

China BASE6200 (1401) Regulatory ID number — CMIIT ID: 2014DJ4271

HS6200 (1402) Regulatory ID number — CMIIT ID: 2014DJ4272

Indonesia BASE6200 (1401) Regulatory ID number — 37991/SDPPI/2014 3710

HS6200 (1402) Regulatory ID number — 38040/SDPPI/2014 3710

Korea 해당 무선설비는 전파혼신 가능성이 있으므로 인명안전과 관련된 서비스는 할 수 없음 이 기기는

업무용(A급)으로 전자파적합기기로서 판매자 또는 사용자는 이 점을 주의하시기바라며, 가정외의

지역에서 사용하는 것을 목적으로 합니다.

Russia BASE6200 (1401) Regulatory ID number — RU C-US.ME06.B.01386

HS6200 (1402) Regulatory ID number — RU C-US.ME06.B.01387

Taiwan 注意!

依據低功率電波輻射性電機管理辦法第十二條經型式認證合格之低功率射頻電機，非經許可，

公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功。

第十四條低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，

應立即停用，並改善至無干擾時方得繼續使用。前項合法通信，指依電信規定作業之無線電信。

低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

Thailand This telecommunication equipment conforms to NTC technical requirements.

UAE

APPENDIX

Multiple-Lane Operation

Dedicated Mode

In multiple-lane operations only, an Activate dedicated mode setting appears

on the OPERATOR MODE display. In the dedicated mode, headset users only

hear vehicle arrival tones and audio for their own lane.

To set up dedicated mode operation, select Menu on the LANE STATUS display

and then select Operator mode on the MAIN MENU.

On the OPERATOR MODE display, press the Activate dedicated mode button

to select ✔(on). When you want to return to normal operation, you must select

−(off). Press the Dedicated HELP button for additional explanation.

Multiple-Lane Message Center Settings

Customer Greeter Messages

In multiple-lane operations, Customer Greeter messages can be set to play in

Lane 1, Lane 2, or both Lanes 1 & 2. To do this, press the Edit button on the

CUSTOMEER GREETER display, and then press the Event button to highlight

Lane 1, Lane 2 or Lane 1/2.

Reminder Messages

In multiple-lane operations, Reminder messages can be set to play in the ceiling

speaker and Line Out for Lane 1, Lane 2, or both Lanes 1 & 2. To do this, press

the Settings button on the EDIT REMINDER MESSAGE display and the, on the

EDIT REMINDER SETTINGS display, press the Hear in ceiling speaker and

Hear in Line Out buttons to highlight Lane 1, Lane 2 or Lane 1/2.

Alert Messages

In multiple-lane operations, Alert messages can be set to play in the ceiling

speaker and Line Out for Lane 1, Lane 2, or both Lanes 1 & 2. To do this, press

the Settings button on the EDIT ALERT MESSAGE display and the, on the

EDIT ALERT SETTINGS display, press the Hear in ceiling speaker and Hear

in Line Out buttons to highlight Lane 1, Lane 2 or Lane 1/2.

Access Control of EOS|HD Menus

The EOS|HD menus are designed to be easily accessible by store personnel, but

can be protected by a USER PASSWORD to prevent unauthorized changes.

 Store settings menus, Network settings menu, Message Center menus and

Volume adjustment menus can be protected if a User Password is created in

the Store Settings. These menus can be accessed using the User Password

(provided by HME if the User Password is forgotten).

 When the password has been entered to access a menu, it will no longer be

required to access other protected menus, as long as there is menu activity.

After 5 minutes of no menu activity, the password will again be required to

enter the protected menus. This also applies to protected web pages.

Password required

Menus

None

Status screens

Detector menus (Speed team, Reset vehicle detectors)

Registration menus

Diagnostics menus

Service screen

User password

Store settings menus

Network settings menus

Message Center menus

Volume adjustment menus

If a password is required, you will see one of the following displays.

To enter a password, use the ◄ and ► buttons to move the highlighted box left

and right in the Enter Password field, and use the + button to put alphabetic

characters in the box, or the − button to put numeric characters in the box. Each

time you have entered a character of your password, press the ► button to move

the highlighted box to the next position and enter the next character. If you want

to start over with a new password, press the Clear all button. After entering your

entire password, press the Continue button.

NOTE:

Some settings are

protected by an

Installer Password

that is available

only to the

installer or other

HME-authorized

personnel.

HME EOS|HD Message Center Quick Start Guide

Right Message, Right People, Right Time!

INSTRUCTIONS

Planning to set-up your HME EOS|HD Message Center is easy to do when you follow these three simple steps.

STEP ONE: Choose your CUSTOMER GREETINGS, EMPLOYEE REMINDERS, and ALERTS

TIP: Schedule only a few messages at a time and change them often to improve your customers’ and

employees’ awareness. Choose from several common messages provided in your HME EOS|HD, or record your

own unique messages. (See Page 16 in your EOS|HD Operating Instructions manual for a list of pre-

programmed messages.)

 3 or 4 CUSTOMER GREETINGS that play to your customers when they arrive at the menu board

 2 or 3 REMINDERS that play to your employees to remind them of important tasks such as hand washing

 1 or 2 ALERTS that notify the employees when something needs immediate attention such as when the

back door is left open

STEP TWO: Determine WHEN and WHERE the messages play

 CUSTOMER GREETINGS play through the speaker at the menu board, and the headsets and ceiling

speakers. REMINDERS and ALERTS are played through any or all headsets and/or grill speaker. Playing

REMINDER and ALERT messages to ALL headsets is the default setting and is most commonly used

 A REPEAT interval can be set if you want a REMINDER to be played throughout the day. For example, set

the repeat interval for 60 minutes, the task reminder of hand washing will play every 60 minutes.

 A DELAY can be set for an ALERT when you want to be notified if something has occurred for a specific

period of time. For example, set the delay to ALERT you when the back door has been left open for five

minutes.

STEP THREE: Create your message schedule for the messages listed in STEP TWO

 CUSTOMER GREETINGS can be scheduled to change with your day-part business. For example, schedule

one greeting for breakfast, another for lunch and dinner, and a third to promote an all-day special.

TIP: A default STORE CLOSED message can play automatically to cars that arrive after the store is closed, and

stop playing when the store opens. To use this feature, you must make sure the store hours are set correctly.

(See page 41 in your EOS|HD Operating Instructions manual.)

 REMINDERS and ALERTS are commonly scheduled to play ALL DAY and typically use the delay or repeat

feature

 The message SCHEDULE can be customized by day, although it is most commonly the same for every day

of the week

HME EOS|HD Message Center Quick Start Guide

Right Message, Right People, Right Time!

EXAMPLE PLANNER

CUSTOMER GREETINGS

NAME

START TIME

STOP TIME

HEADSETS

CEILING SPKR

DELAY

BREAKFAST

06:00

11:00

✔(on)

LUNCH/DINNER

11:00

20:00

−

(off)

−

(off)

DRINK PROMO

06:00

01:00

✔(on)

REMINDERS

NAME

START TIME

STOP TIME

REPEAT

HEADSETS

CEILING SPKR

HAND WASHING

06:00

01:00

1 Hr

ALL

YES

CHANGE SANITIZER

06:00

01:00

4 Hr

ALL

YES

ALERTS

NAME

START TIME

STOP TIME

REPEAT

DELAY

HEADSETS

CEILING SPKR

BACK DOOR DAY

06:00

01:00

5 min

ALL

YES

BACK DOOR NIGHT

20:00

01:00

5 min

1 min

ALL

YES

SCHEDULE

START TIME

STOP TIME

NOTES