Information available from Tesco Pharmacy under the Freedom of
Information Act model publication scheme
The Freedom of Information Act 2000 (FOIA) requires all public authorities to adopt and
maintain a publication scheme. In 2008 the Information Commissioner’s Office (ICO)
introduced a single generic model publication scheme, for adoption by all public authorities
that are subject to FOIA.
The model publication scheme commits a public authority to ‘produce and publish the method
by which the specific information will be available so that it can be easily identified and
accessed by members of the public’. This is a very general scheme based on the principle
that all public authorities need to recognise the public interest in the transparency of the
services provided for and paid for by the general public. It is a commitment to make
information easily available to the public.
Those providing pharmaceutical services under contract to the NHS in England, Wales and
Northern Ireland or by other arrangement with the public sector, for example services
commissioned by local authorities, are public authorities specifically in respect of information
relating to those services.
Information available
Information covered by this scheme is only about the pharmaceutical services we provide
under contract to the National Health Service and/or to other public sector organisations. It
does not include any information that is not held or is otherwise exempt from release.
Information to be published
How the information can
be obtained
(e.g. hard copy, website)
Cost
Class 1 - Who we are and what we do (current)
Tesco is a private limited company. Details about the organisation can be found free of
charge at www.tesco.com
Tesco (pharmacy) has entered into contractual obligations with Primary Care Organisations
("PCOs") throughout England, Wales and Scotland for the provision of pharmaceutical
services under section 41 of the Health Act 1977. Tesco (Pharmacy) is contracted to provide
a range of NHS services and a full list of these appears in Class 7.
Our pharmacists all work under the direction of our Superintendent Pharmacist. The following
information is available in relation to each of our pharmacies on request in writing to the
Superintendent Pharmacist at Tesco, Checkout, Shire Park, Kestrel Way, Welwyn Garden
City, Hertfordshire, AL7 1GA.
• The job title or full name of each of our registered Pharmacist(s) at the pharmacy
who is on the Statutory List of the relevant PCO, together with their details which
appear on that Statutory List.
• The job title or full name of any other key personnel at the pharmacy.
• The organisational structure of the pharmacy.
• The details of whether each individual is full-time or part-time. Our pharmacies may
also employ locum pharmacists from time to time.
Information to be published
How the information can
be obtained
(e.g. hard copy, website)
Cost
Company or pharmacy background
Tescopharmacysuperintendent@
Tesco.com
Free
Contact details for the practice
Tescopharmacysuperintendent@
Tesco.com
Free
Details of those providing NHS-funded
services and services funded by other
public authorities in the firm or pharmacy
https://www.nhs.uk/pages/home.a
spx
Free
Opening hours
https://www.nhs.uk/pages/home.a
spx
https://www.tesco.com/
Free
Meetings with pharmaceutical companies
and other medical suppliers.
[Not available]
Class 2 – What we spend and how we spend it
All our Financial information relating to projected and actual income and expenditure,
procurement, contracts and financial audit are detailed on https://www.tescoplc.com/
Details of prescription charges are available on request at each of our pharmacies. Certain
patients are exempt from prescription charges under certain circumstances. Details of
exemptions are set out in leaflet HC11, which is available on request at each of our
pharmacies, or upon written request from the Superintendent Pharmacist at Tesco Pharmacy
Checkout, Shire Park, Kestrel Way, Welwyn Garden City, Hertfordshire, AL7 1GA.
Patients who are not exempt from prescription charges may purchase Prepayment
Certificates for prescriptions. This means that you can pay a fixed amount in advance for all
the prescriptions that you may need in a 4- month or a 12-month period. It may be worth
considering the purchase of a Pre-Payment Certificate if you expect to have more than 5
prescription items in a 4 -month period, or more than 15 prescription items in a 12- month
period. Further details of Pre-Payment Certificates are set out in leaflet FP95, which is
available on request at each of our pharmacies, or upon written request from the
Superintendent Pharmacist at Tesco Pharmacy Checkout, Shire Park, Kestrel Way, Welwyn
Garden City, Hertfordshire, AL7 1GA. The prescription charges that you pay are not kept by
us – we pass them directly to the National Health Service. The NHS pays us a dispensing fee
for each prescription item which we dispense. Current information on the dispensing fee
which we receive is available upon written request from the Superintendent Pharmacist at
Tesco Pharmacy Checkout, Shire Park, Kestrel Way, Welwyn Garden City, Hertfordshire,
AL7 1GA.
There may be circumstances in which some of the material in this Class cannot be released,
for example because it is confidential or commercial information, or it is personal data under
the Data Protection Act 1998, or because the appropriate officer designated for these
purposes under the Act has taken the view that releasing the information may be prejudicial
to the conduct of our affairs.
Information to be published
How the information can
be obtained
(e.g. hard copy, website)
Cost
Total cost to the NHS and other public
sector organisation(s) to which we
provide our contracted services.
[Not available]
Class 3 – What our priorities are and how we are doing
Our strategies and plans, performance indicators, audits, inspections and reviews are
available at https://www.tescoplc.com/
Plans for the development and provision
of NHS and other public sector services
Our work with the NHS for the
provision of NHS services is
continually reviewed and
enhanced. Information about new
plans and our provision of NHS
services is available on written
request from the Superintendent
Pharmacist at Tesco Pharmacy
Checkout, Shire Park, Kestrel
Way, Welwyn Garden City,
Hertfordshire, AL7 1GA
Free
Inspection reports by regulators, or links
to the reports
https://inspections.pharmacyregul
ation.org/
Free
Audit of NHS and other, public sector
income (outline only)
[Not available]
Class 4 – How we make decisions
Information about our values, mission and purpose can be downloaded from the About Us
section of Tesco plc website at https://www.tescoplc.com
Records of decisions made in the
business affecting the provision of NHS
and other public sector services.
Tescopharmacysuperintendent@
Tesco.com
Class 5 – Our policies and procedures
(Current written protocols, policies, and procedures for delivering our services and
responsibilities)
Current information only
Policies and procedures about customer
service
https://www.tesco.com/
Free
Internal instructions to staff and policies
relating to the delivery of services
Tescopharmacysuperintendent@
Tesco.com
Information to be published
How the information can
be obtained
(e.g. hard copy, website)
Cost
Policies and procedures about
recruitment and employment of staff
https://www.tesco-careers.com/
Free
Equality and diversity policy
https://www.tesco-careers.com/
Free
Health and safety policy
Tescopharmacysuperintendent@
Tesco.com
Free
Complaints procedures (including those
covering requests for information and
operating the publication scheme)
https://www.tesco.com/help/conta
ct/
Free
Records management policies (records
retention, destruction and archive)
https://www.tesco.com/help/privac
y-and-cookies/privacy-centre/
Free
Confidentiality and data protection
policies
https://www.tesco.com/help/privac
y-and-cookies/privacy-centre/
Free
Policies and procedures for handling
requests for information
https://www.tesco.com/help/privac
y-and-cookies/privacy-centre/
Free
Class 6 – Lists and Registers
Currently maintained lists and registers only
Any publicly available register or list (if
any are held this should be publicised; in
most circumstances existing access
provisions will suffice)
https://www.pharmacyregulation.o
rg/
Free
Class 7 – The services we offer
(Information about the services we offer, including leaflets, guidance and newsletters
produced for the public)
Current information only
The services provided under contract to
the NHS and to other public authorities
https://www.nhs.uk/pages/home.a
spx
Free
Charges for any of these services
Available in stores
Free
Information leaflets
Available in stores
Free
Out of hours arrangements
Most services available seven
days a week and late evenings.
Opening hours available at
www.tesco.com
Free
